At a Glance
- Tasks: Lead the performance and quality assurance of chatbots and live chat interactions.
- Company: Join a forward-thinking digital recruitment agency with a focus on innovation.
- Benefits: Competitive salary up to £50,000, remote work flexibility, and a chance to enhance user experience.
- Other info: Flexible working environment with opportunities for professional growth.
- Why this job: Make a real difference in user experience through cutting-edge chatbot technology.
- Qualifications: Experience in chatbot QA and strong stakeholder management skills.
The predicted salary is between 45000 - 50000 £ per year.
Salt Digital Recruitment is seeking a Live Chatbot Performance & QA Manager for a 6-month FTC opportunity, either remotely or from London 1 day per week. This role involves ownership of chatbot and live chat performance and working closely with technical and customer teams.
Key responsibilities include:
- Auditing interactions
- Monitoring metrics
- Ensuring compliance with regulatory requirements
The ideal candidate should possess experience in chatbot quality assurance and stakeholder management skills.
The salary is up to £50,000 depending on experience, with a strong emphasis on improving user experience through technology.
Conversational AI QA & Performance Lead (Remote) employer: Salt Digital Recruitment
At Salt Digital Recruitment, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and innovation. As a remote-first employer, we offer flexible working arrangements, competitive salaries, and opportunities to collaborate with talented professionals in the tech industry, making it an ideal environment for those passionate about enhancing user experiences through cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Conversational AI QA & Performance Lead (Remote)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to chatbot performance and QA. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects where you've improved chatbot performance. This will make you stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role.
We think you need these skills to ace Conversational AI QA & Performance Lead (Remote)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Conversational AI QA & Performance Lead role. Highlight your experience in chatbot quality assurance and any relevant metrics you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving user experience through technology. Share specific examples of your past work that relate to auditing interactions and stakeholder management.
Showcase Your Metrics Knowledge:Since this role involves monitoring metrics, be sure to mention any tools or methodologies you’ve used in the past. We love candidates who can demonstrate their analytical skills and how they’ve used data to drive performance improvements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Chatbots
Make sure you brush up on your knowledge of chatbot technology and performance metrics. Familiarise yourself with common QA practices in the industry, as well as any specific tools or platforms the company might use. This will show that you're not just interested in the role but also understand the technical aspects involved.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Think about times when you had to balance different interests or communicate complex information clearly. This will demonstrate your ability to work closely with both technical and customer teams, which is crucial for this position.
✨Audit Like a Pro
Be ready to discuss your experience with auditing interactions and monitoring performance metrics. Bring specific examples of how you've improved user experience through your QA efforts. This will highlight your hands-on experience and your commitment to enhancing chatbot performance.
✨Understand Compliance Requirements
Familiarise yourself with the regulatory requirements relevant to chatbots and live chat services. Be prepared to discuss how you've ensured compliance in past roles. This knowledge will be key in showing that you can uphold the standards expected in this position.
