Content Designer

Mostly remote (2 days per month on‑site) – Manchester, London, Bristol, Edinburgh – Fixed term 12 months. We’re recruiting on behalf of a major UK bank looking for an experienced Senior Content Designer to take ownership of content design in their business lending space, a fast‑moving, high‑complexity programme that directly shapes how businesses access finance.

The opportunity

This is a high‑impact role where you’ll lead content design across mid‑size to complex lending projects, bringing a clear vision for how language can make regulated financial products feel simple and human. You’ll operate as a genuine design partner – not someone brought in to tidy up copy at the end, but a senior voice shaping journeys, questioning structure and influencing decisions from the start. You’ll work fluidly alongside product designers, researchers and stakeholders in a close‑knit, creative team that takes the craft seriously. Day‑to‑day, that means pair writing, iterative reviews and collaborative working – building patterns and consistency across a complex product landscape, grounded in data and user research.

What you’ll be doing

• Leading content design for complex lending journeys from scoping through to delivery, with clear accountability for quality and outcomes
• Acting as a design thinker – questioning flow, structure & experience, not just refining words
• Grounding every content decision in user research, data and testing to make complex financial products clear and inclusive
• Building and evolving content patterns, standards and guidelines that drive consistency at scale
• Communicating the value and rationale of content decisions to a wide range of stakeholders and senior audiences
• Coaching and mentoring colleagues and contributing to a positive, collaborative team culture

What we’re looking for

• Strong UX writing and content design craft – this is essential
• Experience delivering content design in complex, regulated environments – financial services, government, law or tech all welcome
• Confident stakeholder manager able to influence decisions, manage expectations and present design rationale clearly
• Comfortable in fast‑moving, fluid environments – iterating quickly, working collaboratively and adapting as things change around you
• A portfolio that demonstrates clear, accessible, user‑centred content solutions across complex journeys
• Experience writing for business customers is a plus but not essential

The package

Salary up to £65k nationally, up to £75k London. Contract – 12‑month fixed term, potential to extend. Rates depend on experience and client requirements.

Working pattern

Remote‑first, ~2 days/month on‑site. Office hubs: Manchester, London, Bristol, Edinburgh or Birmingham.

The location

This is a remote‑first role. Once settled in, you’ll be expected on‑site roughly 2 days per month at one of the team's UK hubs – Manchester, London, Birmingham, Bristol or Edinburgh. If you want to come in more often, the option is always there.