At a Glance
- Tasks: Support e-commerce operations, manage product uploads, and process orders and returns.
- Company: Join a luxury fashion brand with a vibrant online presence.
- Benefits: Gain valuable experience in fashion e-commerce and develop your skills.
- Other info: Collaborative team culture with opportunities for growth and learning.
- Why this job: Perfect entry point for fashion enthusiasts eager to learn in a fast-paced environment.
- Qualifications: Detail-oriented, organised, and proactive individuals are encouraged to apply.
The predicted salary is between 25000 - 30000 £ per year.
A vital operational role supporting the E-commerce & Trading Manager in keeping the SALONIWORLD website running beautifully and efficiently. This role will support the day-to-day running of the e-commerce operations, including collection uploads, order and returns processing, website quality checks, and providing logistics support across the business. This is an excellent entry point into fashion e-commerce for someone who is highly organised, detail-oriented, proactive, and eager to learn within a fast-paced luxury fashion environment.
- COLLECTION UPLOADS & WEBSITE
- Upload new collection products to Shopify, including images, descriptions, filters, and pricing.
- Prepare and organise product description data sheets for E-commerce Manager review and sign-off.
- Perform website QA checks after uploads, including PDPs, navigation, filters, collections, and product accuracy.
- Support Atelier website updates ahead of wholesale market.
- Support the E-commerce Manager on all aspects of collection launches as required.
- ORDER & RETURNS PROCESSING
- Process daily orders on Shopify and support pre-order management once stock arrives.
- Process customer returns on set days (Monday, Wednesday, Friday).
- Log and track faulty items end to end.
- Maintain accurate operational records and ensure routine tasks are completed consistently and within deadlines.
- LOGISTICS SUPPORT
- Liaise with DHL and couriers for dispatch and delivery queries.
- Coordinate with the warehouse regarding stock issues, shipping discrepancies, and urgent orders.
- Monitor and flag inventory discrepancies promptly to the E-commerce Manager.
- Support with any ad hoc operational tasks as directed.
- SAMPLE & SHOOT SUPPORT
- Pack, track, and ship samples to external partners.
- Check and record samples in and out after shoots.
- Coordinate garment care and post shoot dry cleaning, maintaining accurate records and costs.
- Provide ad hoc support to the Customer Experience team on sample movement when needed.
What We Are Looking For
- Strong attention to detail — accuracy in data entry and product information is essential.
- Organised, reliable, and proactive approach to managing routine operational tasks.
- Ability to work consistently and accurately within deadlines.
- Positive, collaborative attitude and willingness to support wider team priorities.
- Good communication skills and a professional manner.
- Previous experience in e-commerce, retail, operations, or administrative support is helpful but not essential.
E-commerce Operations Assistant in London employer: SALONI
At SALONIWORLD, we pride ourselves on being an exceptional employer in the luxury fashion sector, offering a dynamic and supportive work environment for our E-commerce Operations Assistant. Our culture fosters collaboration and growth, providing ample opportunities for professional development while working alongside passionate individuals in a fast-paced setting. With a focus on innovation and excellence, we ensure that our team members are equipped with the tools and resources they need to thrive in their roles, making it a truly rewarding place to build a career in fashion e-commerce.
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce Operations Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in the fashion e-commerce space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! If you've got experience with Shopify or any e-commerce platforms, make sure to highlight that in conversations. We love seeing candidates who can hit the ground running!
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative!
✨Tip Number 4
Prepare for interviews by researching the company and its products. Knowing the latest collections and trends will impress us and show that you're genuinely interested in the role and the brand.
We think you need these skills to ace E-commerce Operations Assistant in London
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight any experiences where you've demonstrated strong organisational skills. We love candidates who can keep things running smoothly, so share examples of how you've managed tasks or projects efficiently.
Be Detail-Oriented:Since this role requires a keen eye for detail, make sure to proofread your application. We want to see that you can spot errors and ensure accuracy, just like you would in the day-to-day operations of our e-commerce platform.
Express Your Eagerness to Learn:Let us know how excited you are about the opportunity to grow within the luxury fashion e-commerce space. Share any relevant experiences or interests that show your proactive attitude and willingness to learn new skills.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a big plus in e-commerce!
How to prepare for a job interview at SALONI
✨Know Your E-commerce Basics
Before the interview, brush up on your knowledge of e-commerce platforms, especially Shopify. Familiarise yourself with how product uploads work, and be ready to discuss any experience you have with online retail or managing product data.
✨Show Off Your Organisational Skills
Since this role requires a high level of organisation, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised your workload and maintained accuracy under pressure.
✨Demonstrate Attention to Detail
During the interview, be prepared to discuss how you ensure accuracy in your work. You might even want to bring along a sample of your previous work that showcases your attention to detail, like a well-organised data sheet or a project you completed.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for logistics support, or how they handle inventory discrepancies. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
