At a Glance
- Tasks: Support e-commerce operations, manage product uploads, and process orders and returns.
- Company: Join a luxury fashion brand with a vibrant online presence.
- Benefits: Gain valuable experience in fashion e-commerce and develop your skills.
- Other info: Collaborative team culture with opportunities for growth and learning.
- Why this job: Perfect entry point for fashion enthusiasts eager to learn in a fast-paced environment.
- Qualifications: Detail-oriented, organised, and proactive individuals are encouraged to apply.
The predicted salary is between 25000 - 30000 £ per year.
A vital operational role supporting the E-commerce & Trading Manager in keeping the SALONIWORLD website running beautifully and efficiently. This role will support the day-to-day running of the e-commerce operations, including collection uploads, order and returns processing, website quality checks, and providing logistics support across the business. This is an excellent entry point into fashion e-commerce for someone who is highly organised, detail-oriented, proactive, and eager to learn within a fast-paced luxury fashion environment.
- COLLECTION UPLOADS & WEBSITE
- Upload new collection products to Shopify, including images, descriptions, filters, and pricing.
- Prepare and organise product description data sheets for E-commerce Manager review and sign-off.
- Perform website QA checks after uploads, including PDPs, navigation, filters, collections, and product accuracy.
- Support Atelier website updates ahead of wholesale market.
- Support the E-commerce Manager on all aspects of collection launches as required.
- ORDER & RETURNS PROCESSING
- Process daily orders on Shopify and support pre-order management once stock arrives.
- Process customer returns on set days (Monday, Wednesday, Friday).
- Log and track faulty items end to end.
- Maintain accurate operational records and ensure routine tasks are completed consistently and within deadlines.
- LOGISTICS SUPPORT
- Liaise with DHL and couriers for dispatch and delivery queries.
- Coordinate with the warehouse regarding stock issues, shipping discrepancies, and urgent orders.
- Monitor and flag inventory discrepancies promptly to the E-commerce Manager.
- Support with any ad hoc operational tasks as directed.
- SAMPLE & SHOOT SUPPORT
- Pack, track, and ship samples to external partners.
- Check and record samples in and out after shoots.
- Coordinate garment care and post shoot dry cleaning, maintaining accurate records and costs.
- Provide ad hoc support to the Customer Experience team on sample movement when needed.
What We Are Looking For
- Strong attention to detail — accuracy in data entry and product information is essential.
- Organised, reliable, and proactive approach to managing routine operational tasks.
- Ability to work consistently and accurately within deadlines.
- Positive, collaborative attitude and willingness to support wider team priorities.
- Good communication skills and a professional manner.
- Previous experience in e-commerce, retail, operations, or administrative support is helpful but not essential.
E-commerce Operations Assistant employer: SALONI
At SALONIWORLD, we pride ourselves on being an exceptional employer in the luxury fashion sector, offering a dynamic and supportive work environment for our E-commerce Operations Assistant. Our culture fosters collaboration and growth, providing employees with ample opportunities to develop their skills while working closely with experienced professionals in a fast-paced setting. Located in a vibrant area, we also offer unique benefits such as flexible working arrangements and a commitment to employee well-being, making us an attractive choice for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the fashion e-commerce space, especially those who work at companies you're interested in. A friendly message on LinkedIn can go a long way in getting your foot in the door.
✨Tip Number 2
Show off your skills! If you have any experience with Shopify or similar platforms, make sure to highlight that in conversations. We love seeing candidates who are proactive and ready to dive into the tech side of e-commerce.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Knowing the latest collections and understanding the brand's ethos will impress us and show that you're genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team!
We think you need these skills to ace E-commerce Operations Assistant
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight any experiences where you've demonstrated strong organisational skills. We love detail-oriented folks who can keep things running smoothly, so share examples of how you've managed tasks or projects in the past.
Be Proactive in Your Approach:Let us know about times when you've taken the initiative to solve a problem or improve a process. We appreciate candidates who are eager to learn and jump in to help, especially in a fast-paced environment like ours.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific requirements of the E-commerce Operations Assistant role. Mention relevant skills and experiences that align with our needs, especially around e-commerce and operational tasks.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications in one place. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at SALONI
✨Know Your E-commerce Basics
Before the interview, brush up on your knowledge of e-commerce platforms, especially Shopify. Familiarise yourself with how product uploads work, and understand the importance of accurate data entry. This will show that you're proactive and ready to dive into the role.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you demonstrated strong organisational skills. Whether it’s managing multiple tasks or keeping track of inventory, be ready to discuss how you stay organised and meet deadlines. This is crucial for the operational role you're applying for.
✨Demonstrate Attention to Detail
Since this role requires a keen eye for detail, think of specific instances where your attention to detail made a difference. Maybe you caught an error in a product description or improved a process by being meticulous. Highlight these moments during your interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's e-commerce operations and team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute effectively. For example, ask about the challenges they face in logistics or how they handle website updates.
