At a Glance
- Tasks: Lead a vibrant nail salon, ensuring top-notch guest experiences and team performance.
- Company: Martha's, a fresh and innovative social salon in London.
- Benefits: Competitive salary, staff perks, and the chance to shape a new brand.
- Other info: Join us at the start of an exciting journey with growth opportunities.
- Why this job: Be part of redefining the nail salon experience in a beautifully designed space.
- Qualifications: Experience in team management and a passion for hospitality.
The predicted salary is between 38000 - 45000 £ per year.
As salon manager, you are the beating heart of the site. You set the tone, drive the energy and take full ownership of day-to-day operations. You'll be responsible for delivering a best-in-class guest experience, building a happy, high-performing team, and ensuring the salon is operationally excellent and commercially successful. You'll work closely with the founders and leadership team to bring the Martha's vision to life and help shape the future of the business. This is a hands-on role: you'll lead from the floor, train and develop the team, and ensure every treatment and guest interaction meets the standard Martha's is built around. You'll combine operational discipline with genuine hospitality — creating a space that feels calm, welcoming and beautifully run, even when busy. We're looking for someone who takes pride in the details, enjoys building strong team culture, and wants to help define a new kind of salon experience.
Guest Experience
- Lead by example and set the gold standard for service and treatment execution
- Ensure consistently excellent treatments across the team
- Support and guide nail technicians to deliver their best work
- Manage bookings, timing and service flow to balance efficiency with experience
- Maintain impeccable hygiene, safety and service standards
- Spend approximately 50% of your time delivering treatments
- Deliver our tailored Cold Brew, Matcha and natural wine offering to all guests
- Handle feedback or issues with care, warmth and professionalism
- Encourage repeat visits, loyalty and membership engagement
Operations & Commercial Performance
- Own the day-to-day operations, including rotas, ordering, maintenance and compliance
- Oversee bookings, walk-ins and overall guest flow
- Manage the bar operation to ensure it's well run, well stocked and aligned with guest demand
- Own the site P&L, managing labour, costs and margins to drive strong, sustainable profitability
- Track performance metrics and take a data-led approach to improve service and operations
- Spot opportunities to drive sales, increase efficiency, and enhance the guest experience
Team Leadership & Growth
- Recruit, onboard and develop your team, identifying future leaders early
- Build a healthy, inclusive work culture grounded in mutual respect, collaboration, and accountability
- Deliver regular 1:1s, appraisals, and clear training plans
- Collaborate closely with the founders and leadership team on long-term direction of the business
- Bring ideas, energy and perspective - we want you involved in the big conversations
Who This Role Is For You
- A Salon Manager
- A Senior Nail Technician ready to step into leadership. Titles matter less than mindset.
This role will suit someone who:
- Takes pride in running a tight, professional service
- Loves hospitality and actively enjoys great food, drinks and treatments
- Enjoys leading, coaching and supporting a team
- Naturally creates a warm, welcoming atmosphere
- Notices and cares about the details that elevate a customer experience
You should have:
- Experience supervising or managing a team
- Strong organisational, commercial and operational skills
- NVQ Level 2 in Beauty Therapy, Nail Technology, or an equivalent qualification.
- A genuine focus on customer experience
Bonus if you have:
- Experience opening or launching a venue
- Coffee, wine or hospitality knowledge
Martha's is a brand-new kind of social salon - and we're opening our doors soon. Born to shake up the traditional nail salon experience, Martha's puts atmosphere, personality and experience first. It's a place to linger, catch up, and enjoy, whether you're flying solo or coming with friends. Set in a beautifully designed space, Martha's brings together high-quality manicures and pedicures with a considered day-to-night drinks programme of natural wine, great coffee, matcha and cold brew.
Benefits
- Be part of building something distinctive from the very beginning
- Work directly with the founders and help shape a new brand
- Set a new standard for the modern nail salon experience
- Work in a beautiful, design-led space
- Build a strong team and culture from day one
- Competitive salary and staff perks, £38,000 - £45,000 yearly
Nail Salon Manager - Martha's - London employer: Salon & Beauty
Martha's is an exceptional employer that offers a unique opportunity to shape the future of a brand-new social salon in London. With a focus on building a strong team culture and delivering a best-in-class guest experience, employees can expect a supportive work environment where their contributions are valued. The competitive salary, staff perks, and the chance to work directly with the founders make this an exciting place for those looking to grow in the beauty and hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Nail Salon Manager - Martha's - London
✨Tip Number 1
Get to know the salon's vibe! Before your interview, pop in for a treatment or just to chat with the team. This shows you're genuinely interested and helps you understand the atmosphere at Martha's.
✨Tip Number 2
Show off your leadership skills! Be ready to share examples of how you've built strong teams or improved guest experiences in the past. We want to see that you can lead from the front and create a welcoming environment.
✨Tip Number 3
Prepare to discuss your operational know-how. Brush up on how you've managed bookings, staff rotas, and P&L in previous roles. We love candidates who can combine hospitality with solid business sense!
✨Tip Number 4
Don't forget to highlight your passion for customer experience! Share stories about how you've gone above and beyond for guests. At Martha's, we believe in creating memorable moments, so let that shine through!
We think you need these skills to ace Nail Salon Manager - Martha's - London
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! Share experiences where you've created a warm atmosphere or gone the extra mile for guests. We want to see that you genuinely care about making every visit special.
Highlight Your Leadership Skills:As a potential Salon Manager, it's crucial to showcase your leadership abilities. Talk about times you've led a team, trained others, or fostered a positive work culture. We’re looking for someone who can inspire and develop their team, so make sure this comes across!
Be Detail-Oriented:We take pride in the details at Martha's, so your application should reflect that too! Pay attention to your writing style, grammar, and formatting. A polished application shows us you care about the little things, just like we do with our guest experience.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of the Martha's journey from the get-go!
How to prepare for a job interview at Salon & Beauty
✨Know the Martha's Vision
Before your interview, dive deep into what makes Martha's unique. Understand their approach to hospitality and how they aim to redefine the nail salon experience. This will help you align your answers with their values and show that you're genuinely interested in being part of their journey.
✨Showcase Your Leadership Style
As a potential salon manager, it's crucial to demonstrate your leadership skills. Prepare examples of how you've successfully led a team in the past, focusing on how you foster a positive culture and support team members. Highlight any specific training or development initiatives you've implemented.
✨Emphasise Customer Experience
Martha's is all about creating a welcoming atmosphere. Be ready to discuss how you would ensure every guest feels valued and cared for. Share your ideas on enhancing customer interactions and maintaining high service standards, as this will resonate well with the interviewers.
✨Prepare for Operational Questions
Expect questions about managing day-to-day operations, including bookings and P&L management. Brush up on your organisational skills and be prepared to discuss how you would handle busy periods while maintaining service quality. Showing your operational savvy will set you apart.
