Beauty Therapist and Account Manager - AeroSpa - London

The Salon Manager is responsible for the day-to-day running of the salon, ensuring a seamless, high-quality guest experience, a motivated and well-presented team, tightly controlled stock, and strong footfall conversion from the departure lounge. This is a hands-on role: the Manager is expected to work on the treatment floor themselves as well as lead the team.,

• Oversee the day-to-day running of the salon, including rotas, opening/closing procedures, and health & safety compliance
• Ensure the salon consistently meets AeroSpa's brand and service standards
• Manage bookings, walk-ins, and treatment scheduling to maximise chair/table utilisation during peak departure times
• Report performance, incidents, and issues to the Director as required

Stock Management

• Order, receive, and manage stock levels for retail and treatment products
• Conduct regular stock takes and minimise waste, loss, and overstocking
• Maintain accurate stock records and flag reordering needs in good time
• Ensure products are displayed and rotated in line with brand guidelines, Lead, motivate, and coach a team of therapists and front-of-house staff
• Run team briefings and on-the-day guidance to keep the team engaged, especially during high-pressure travel periods
• Foster a positive, professional team culture

Promotion

• Actively promote AeroSpa services and treatments to passengers in the departure lounge to drive walk-in bookings
• Represent the AeroSpa brand confidently when engaging with passengers and airport stakeholders
  Proven experience in a salon/spa management or senior therapist role is preferred
• Qualified and experienced in nail services, threading, and massage is preferred
• Strong leadership and people management skills
• Confident, outgoing communication style - comfortable approaching and engaging passengers
• Ability to work flexibly, including early mornings, evenings, weekends, and bank holidays in line with flight schedules
• NVQ Level 3 (or equivalent) in Beauty Therapy preferred; candidates with a minimum of 3 years' salon experience will also be considered

Personal Attributes

• Calm under pressure, especially during busy travel periods
• Highly organised with strong attention to detail
• A natural motivator who leads by example
• Sales-driven with a genuine passion for guest experience
  AeroSpa is a premium spa brand operating across UK airport terminals, offering travellers a moment of calm before they fly. Our services follow the AeroSpa journey - Relax, Refresh, Recover, Continue the Journey - delivered with a level of professionalism and warmth that reflects our brand.