At a Glance
- Tasks: Provide exceptional customer service and lead training sessions for the retail team.
- Company: Join the Salomon family, a global brand passionate about the outdoors.
- Benefits: Fixed salary, monthly bonuses, and discounts on top sports brands.
- Other info: Permanent full-time role with career growth opportunities in France or abroad.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: Experience in customer service, passion for sports, and a team player attitude.
The predicted salary is between 24000 - 30000 £ per year.
Interested in a career in retail? Passionate about the outdoors? If that sounds like you, we have an exciting opportunity to join the Salomon family! We are looking for a Sales Associate / Training Specialist for a permanent position, full-time in our Salomon Store in Covent Garden, London.
Your role
- Utilize exceptional customer service skills, sales techniques and Salomon product knowledge to connect customers with the right product and drive sales.
- Accompany and advise customers in order to provide them with a high-level customer experience, proposing complementary products (additional sales).
- Be proficient in Sales Techniques and the Digital Tools available in store in order to provide outstanding customer service.
- Assist in protecting company assets and procedures through promoting loss prevention and ensure that the stockroom is clean and well-organized.
- Master standard operating procedures, health and safety guidelines, visual merchandising and community marketing principles.
- Be a brand ambassador and leverage the brand service culture.
- Lead training sessions for the Retail Team, support the onboarding process for new starters and liaise with the Retail Training Team in HQ (France).
This position involves 100% presence on the sales floor.
Qualifications
- Previous experience in customer service and retail.
- You love interacting with people and sharing your enthusiasm with the team.
- Passion and knowledge of Salomon's core sports.
- Team player.
- Hands-on approach with a strong willingness to learn.
- Flexibility to work a schedule that can include evenings, weekends and holidays.
Additional Information
- Permanent contract, full-time.
- Join a French company, based in the French Alpes, with a worldwide presence, concerned about the well-being of its employees and committed to respecting the environment.
- Career opportunities in France or abroad.
- Develop your potential and skills as part of a friendly and supportive team.
What We Offer
- Fixed salary + monthly bonus scheme.
- Local benefits.
- Discounts on AmerSports products including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson from day one.
Sales Associate / Training Specialist - 40 h/week - Covent Garden employer: Salomon Group
Joining the Salomon family as a Sales Associate / Training Specialist in Covent Garden means becoming part of a passionate team dedicated to delivering exceptional customer experiences in a vibrant retail environment. With a strong focus on employee well-being, you will benefit from career growth opportunities both locally and internationally, alongside competitive salaries, monthly bonuses, and generous discounts on premium outdoor products. Embrace a culture that values teamwork, learning, and a commitment to sustainability while working in one of London's most iconic locations.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate / Training Specialist - 40 h/week - Covent Garden
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Salomon Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Salomon Group!
We think you need these skills to ace Sales Associate / Training Specialist - 40 h/week - Covent Garden
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Salomon Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Salomon Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Salomon Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Salomon Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
