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For Companies At a Glance
- Tasks: Welcome guests, manage seating, and provide top-notch hospitality.
- Company: Join Sally's Apizza, a legendary pizza brand since 1938, expanding nationwide!
- Benefits: Enjoy weekly pay, flexible schedules, and health benefits for full-time roles.
- Why this job: Be part of a passionate team crafting authentic pizza and creating memorable dining experiences.
- Qualifications: Strong customer service skills and basic English; Spanish is a plus!
- Other info: Full-time, in-person role with day, evening, and weekend shifts available.
FIND YOUR FIRE!
Sally\’s Apizza, renowned for its New Haven Style Apizza since 1938, is expanding our locations and corporate team nationwide! Famous for our distinctive tomato sauce and chewy, crispy crust with an iconic oven-kissed char, Sally’s draws pizza fans from around the world. We hand-craft authentic pizza in custom-designed ovens, using the original recipes. With a commitment to sharing exceptional pizza with all, we\’re on a mission to spread our passion far and wide.
With Sally\’s growth, comes new opportunities from management to corporate roles. We offer coaching, training, and promotion within, giving you a path to pursue your future career goals.
DESCRIPTION & RESPONSIBILITIES
As a Host, you are responsible for welcoming guests, seating them at tables, presenting menus to guests and answering questions about menu items, making recommendations upon request. In addition, being engaged with guests to provide a high level of hospitality in our dining rooms.
As the restaurant host you will. . .
- Provide exceptional service at all times by following Sally’s Steps of Service.
- Greet guests in a warm and friendly manner as they arrive, setting the stage for an outstanding dining experience.
- Maintain an organized seating chart to optimize table turnover and ensure efficient service.
- Engage in conversation with guests to ensure they are comfortable while waiting.
- Communicate wait times with guests, putting them on a waiting list as necessary.
- Managereservations, including taking bookings over the phone, or in person.
- Answer phone for take-out orders, and incoming guest queries.
- Escort guests to their tables, provide menus and answer any initial questions.
- Demonstrate a thorough knowledge of the menu.
- Receive and record guests’ dining reservations.
- Provide great customer service.
- Handle guest inquiries, requests, and complaints professionally and promptly.
- Complete any and all side work assigned in a timely manner.
- Restroom checks throughout service.
- Maintain a clean and sanitary host station and lobby area.
- Assist in maintaining a clean and sanitary workplace.
- Adhere to all company policies, procedures, and sanitation guidelines.
JOB REQUIREMENTS
Language
- English
- Basic Spanish (preferred but not required)
Experience
- Strong customer service skills
- Knowledge of the menu
- Ability to communicate basic food preparation.
Attention To Detail
- Taking responsibility for a thorough and detailed method of working.
Organizational Awareness
- Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization.
Oral Communication
- Shaping and expressing ideas and information effectively.
- Builds on things that are already working well within the brand.
Integrity
- Upholding generally accepted social and ethical standards in job-related activities and behaviors.
Work Environment
- Ability to stand, walk, bend, for extended periods, and lift up to 25 lbs.
- Constant reaching turning and twisting
SALARY & BENEFITS
- $15-$20, Depending on Experience
- Weekly Pay!
- Tipped Position
Benefits are available for full-time positions!
- Dental Insurance
- Flexible schedule
- Health insurance
- Paid sick time
- Referral program
- Vision insurance
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DETAILS
- Full Time, In-Person,Day, Evening & Weekend availability
IND127
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Restaurant Host - Dorchester employer: Sally's Apizza
Contact Detail:
Sally's Apizza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Host - Dorchester
✨Tip Number 1
Familiarise yourself with Sally's Apizza menu and the unique aspects of New Haven Style Apizza. Being knowledgeable about the menu will help you engage with guests and answer their questions confidently.
✨Tip Number 2
Practice your communication skills, especially in a friendly and welcoming manner. As a host, your ability to make guests feel comfortable and valued is crucial for creating a positive dining experience.
✨Tip Number 3
Showcase your organisational skills by preparing for busy service times. Think about how you would manage the seating chart and communicate wait times effectively to ensure smooth operations during peak hours.
✨Tip Number 4
Demonstrate your passion for customer service by sharing any previous experiences where you went above and beyond for guests. This will highlight your commitment to providing exceptional hospitality, which is key for this role.
We think you need these skills to ace Restaurant Host - Dorchester
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Restaurant Host at Sally's Apizza. Familiarise yourself with their service standards and the importance of customer engagement.
Tailor Your CV: Highlight your customer service experience and any relevant skills that align with the job description. Emphasise your ability to communicate effectively and manage reservations, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Sally's Apizza's mission. Mention any previous experience in similar roles and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Sally's Apizza
✨Know the Menu Inside Out
Familiarise yourself with Sally's Apizza menu before the interview. Being able to discuss the different types of pizza, ingredients, and any specials will show your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure guest satisfaction.
✨Practice Your Communication Skills
As a host, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like greeting guests or answering their questions about the menu.
✨Demonstrate Organisational Awareness
Be ready to discuss how you would manage the seating chart and handle busy periods. Show that you understand the importance of efficiency in a restaurant setting and how it impacts the overall guest experience.
