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For Companies At a Glance
- Tasks: Help customers with queries and feedback, ensuring they feel valued and supported.
- Company: Join Sally Europe, a vibrant company that values individuality and inclusivity.
- Benefits: Empowering culture, growth opportunities, and a chance to make a real impact.
- Why this job: If you love helping people and creating great experiences, this role is for you!
- Qualifications: 2 years in customer service, excellent communication, and a passion for helping others.
- Other info: Be part of a diverse team that celebrates uniqueness and fosters creativity.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Bring your passion for people to our team. We’re on the lookout for a Customer Care Specialist who loves helping others. In this role, you’ll be the friendly voice and problem-solver for our customers — making sure every interaction leaves them feeling valued and supported. If you enjoy building connections, finding solutions, and creating great experiences, this could be the perfect fit for you.
What You’ll Be Doing
- Helping customers by phone and email with questions, orders, and feedback.
- Investigating and resolving issues with empathy and fairness.
- Keeping clear and accurate records of every interaction.
- Working with other teams — from Operations to Legal — to find the right solutions.
- Sharing customer insights to help us continually improve.
What You’ll Bring
- Around 2 years’ experience in a customer service or contact centre role.
- Excellent communication skills — confident, friendly, and clear.
- A genuine love of helping people.
- The ability to work independently and take ownership of your work.
- Familiarity with customer service systems and Microsoft Office tools.
(It’s a bonus if you’ve worked in a commercial or retail environment — or just have a passion for the beauty industry!)
Why You’ll Love It Here
At Sally Europe, we live by our values: Be Yourself. Be Bold. Be An Owner. Be An Inspiration. Be Part of Something Bigger. We believe that when people feel empowered to be themselves, they do their best work. We’ll support you to grow, challenge the norm, and create experiences that leave a lasting impact. We welcome applications from everyone and are committed to fostering an inclusive workplace where diversity is celebrated. As part of our culture to “add colour to the world,” we ensure fair treatment for all, regardless of age, disability, gender, marital status, pregnancy, race, religion, or sexual orientation. Apply now and be part of something brilliant.
Customer Care Advisor (12 Month FTC) in Glasgow employer: Sally Europe
Contact Detail:
Sally Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor (12 Month FTC) in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Sally Europe's values and think about how you can align your passion for helping people with their mission. This will show them you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice for customers, it’s crucial to sound confident and clear. Try role-playing common customer scenarios with a friend to get comfortable with problem-solving on the spot.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've helped customers in the past. Highlighting your ability to connect and resolve issues with care will make you stand out as a Customer Care Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of something bigger at Sally Europe.
We think you need these skills to ace Customer Care Advisor (12 Month FTC) in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see how much you care about customer service and making a difference in someone's day!
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that gets to the heart of your experience and skills.
Highlight Relevant Experience: Don’t forget to mention any previous customer service roles or experiences that relate to this position. We love seeing how your background aligns with what we’re looking for in a Customer Care Specialist.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at Sally Europe
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just passionate about helping people, but that you also know how to do it effectively.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or in front of a mirror. Remember, being friendly and approachable is key!
✨Demonstrate Empathy and Problem-Solving
Prepare to discuss specific situations where you’ve resolved customer issues with empathy. Think about times when you went above and beyond to help someone. This will highlight your ability to connect with customers and find solutions, which is crucial for this role.
✨Familiarise Yourself with the Company Culture
Research Sally Europe’s values and culture. Be ready to explain how you embody their principles like being bold and inspiring. Showing that you align with their mission will make you stand out as a candidate who truly fits into their team.
