Second Line Support in Manchester

Salix – Manchester, England, United Kingdom (Hybrid - 1 day per week in the office)

About us

We’re Salix, and we’re on a mission to help save the planet. We enable and inspire organisations across the public and private sectors to achieve ambitious net zero targets and create better places to live and work. We deliver government funding schemes that support councils, schools, housing associations, hospitals and universities to improve energy efficiency, reduce environmental impact, save money and help tackle fuel poverty. We work closely with the UK government and devolved administrations in Scotland and Wales. If you’re passionate about tackling climate change and want to make a tangible impact, we’d love to hear from you.

The Role

We’re looking for a Senior Workplace Administrator to join our Data, Technology and Workplace (DTW) team. This role focuses on delivering high-quality technical support, managing and optimising our Microsoft 365 environment, and supporting end-user computing across the organisation. You’ll play a key role in maintaining secure, efficient, and user-friendly systems while supporting our ongoing technology transformation. You’ll also act as a senior escalation point within the workplace team and work closely with third-party providers and internal stakeholders.

Key Responsibilities

• Deliver high-quality end-user support across Microsoft 365 services (Teams, SharePoint, Exchange, Office 365), acting as an escalation point within the team and for third-party providers
• Manage identity, access and endpoint environments using Microsoft tools (Entra, Defender, Intune), including mobile device management
• Administer enterprise applications, including onboarding, security reviews, and provisioning via SSO/SCIM
• Support technology projects and contribute to ongoing transformation initiatives across Salix
• Ensure compliance with information security policies, maintaining secure configurations across M365 and end-user devices
• Maintain accurate documentation and actively identify and implement continuous improvements across workplace services
• Operate within IT service management processes to ensure a stable, secure and low-risk environment, monitoring and mitigating system risks
• Provide on-site support when required, including workplace and facilities support, and undertake additional responsibilities as needed

What We’re Looking For

• We’re seeking a proactive and technically skilled professional with strong experience in Microsoft environments and end‑user support.
• Relevant technical certifications (e.g. Microsoft certifications)
• Degree in a relevant field or equivalent experience
• At least 3 years’ experience in IT desktop support within an enterprise environment (200+ users)
• Strong hands‑on experience with Microsoft admin centres (Entra, Intune, M365, Exchange, Teams, SharePoint, Security)
• Experience managing end‑user devices and mobile device policies
• Solid understanding of information security principles and best practices
• Strong communication skills, both written and verbal
• Ability to manage competing priorities and work effectively in a fast‑paced environment
• Experience producing clear technical documentation
• Experience working with third‑party suppliers
• Experience with Azure‑hosted services
• Knowledge of DLP and information protection policies
• Familiarity with IT service management frameworks (e.g. ITIL)
• Experience with scripting and automation (e.g. PowerShell, Power Automate)
• Experience engaging with senior stakeholders

What We Offer

• 28 days annual leave (plus bank holidays)
• Contributory pension scheme
• Cycle to Work scheme
• Support with public transport costs
• Employee Assistance Programme
• Dedicated training budget and professional development support

Why Join Us?

At Salix, you’ll be part of a purpose‑driven organisation working at the forefront of the UK’s net zero transition. You’ll have the opportunity to apply your technical expertise to meaningful projects that make a real difference. We’re committed to supporting our people, fostering an inclusive culture, and providing opportunities for growth and development. As an accredited Investors in People organisation and Carbon Literacy Project member, we create an environment where you can thrive.