At a Glance
- Tasks: Lead Microsoft 365 support, troubleshoot issues, and mentor the team.
- Company: Join a forward-thinking company committed to modernising tech environments.
- Benefits: 12-month contract with career acceleration and diverse workplace culture.
- Other info: Diverse and inclusive environment that values different perspectives.
- Why this job: Gain hands-on experience with enterprise architects and elevate your technical skills.
- Qualifications: 2+ years in internal IT support and strong Microsoft 365 knowledge required.
The predicted salary is between 45000 - 55000 £ per year.
About the Role
Real ownership of a Microsoft 365 environment going through serious modernisation. Direct exposure to enterprise architects designing what most engineers only ever consume. A 12-month contract that genuinely accelerates a career, not a stopgap. You’ll be the third‑line technical lead, the intelligent client for an incoming managed service partner, and the person who lifts the wider workplace team's technical capability through documentation, mentoring and knowledge transfer.
Responsibilities
- Second‑line and third‑line support across Microsoft 365.
- Interrogating logs, troubleshooting Conditional Access, Intune compliance and Entra sign‑in issues, fixing or escalating with intelligent context.
- Own the modern Microsoft stack end‑to‑end: Intune, Entra, Conditional Access, Autopilot, Defender, Exchange Online, Teams, SharePoint.
- Be the intelligent client for the managed service partner, sitting alongside senior architects on high‑level and low‑level design, signing off statements of work, and owning post‑handover BAU.
- Upskill the wider workplace team through quick reference guides, knowledge articles and on‑the‑job mentoring.
- Maintain compliance posture as the organisation works toward formal frameworks, including ISO 27001 and Cyber Essentials Plus alignment.
- Document everything so the team grows alongside the technology.
Required Skills
- We’re looking for someone who has owned a Microsoft 365 environment inside an organisation, not someone who’s cleared tickets for clients in a managed service environment.
- At least 2 years of internal IT support in a professional environment.
- Hands‑on experience configuring (not just maintaining) Conditional Access policies, Intune configuration profiles, compliance policies, and Autopilot deployments.
- Confident troubleshooting from Entra sign‑in logs, Intune device compliance state, and Defender alerts.
- Comfortable explaining technical concepts to non‑technical colleagues without being condescending.
- The kind of mindset that, when faced with something you’ve not seen before, articulates an approach rather than stops at “I don’t know.”
- Relevant Microsoft certifications, or a working knowledge that shows you’d pass them tomorrow.
- Strong technical documentation skills.
Preferred Skills
- Cyber Essentials, Cyber Essentials Plus or ISO 27001 hands‑on involvement.
- PowerShell troubleshooting comfort.
- Experience operating within ITIL service management frameworks.
- Exposure to formal compliance frameworks.
- Engagement with senior stakeholders.
Salix encourages applications from people of all backgrounds and are committed to creating a diverse and inclusive organisation where different perspectives are valued.
3rd Line Engineer in Manchester employer: Salix
At Salix, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a 3rd Line Engineer, you'll not only gain invaluable experience in a modernising Microsoft 365 environment but also have the opportunity to mentor and uplift your colleagues, ensuring continuous professional growth. Our commitment to diversity and inclusion, alongside a focus on employee development, makes Salix a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Engineer in Manchester
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Salix that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace 3rd Line Engineer in Manchester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Salix, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Salix can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Salix will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Salix
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Salix. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Salix.
