At a Glance
- Tasks: Coordinate repairs and ensure top-notch customer service in a vibrant community-focused environment.
- Company: Join Salix Homes, a leader in transforming lives through quality housing.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday, and health perks.
- Other info: Embrace a flexible work culture that values diversity and continuous improvement.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: Experience in scheduling or administration with strong communication and problem-solving skills.
The predicted salary is between 31022 - 33699 € per year.
Our organisation is not just about providing good quality affordable homes, it's about transforming lives and our communities. We are looking to recruit a Planner on a 12 month maternity cover. The main purpose of this role is to support the development of sustainable communities to live, grow, thrive, together through the delivery of high-quality customer and neighbourhood-focused services in relation to the property services of the organisation.
As part of the Repairs Team within the wider Property Services Department, you will liaise directly with the organisation's customers, contractors, operatives and suppliers daily ensuring high levels of communication, administration and delivering market-leading levels of customer satisfaction. You will strive to continuously improve the quality of the service and engage in a culture of best-practice, safety and a customer-focused obsession within your team.
The role - What I’ll be doing
- Schedule and coordinate responsive repairs efficiently using Accuserv, ensuring appointments are managed effectively and KPI targets are achieved.
- Liaise daily with customers, operatives, contractors, and suppliers to deliver excellent customer service and maintain effective communication.
- Manage operatives’ diaries, emergency repairs, follow‑on works, and appointment changes to maximise productivity and first‑time fixes.
- Maintain accurate records across repairs and CRM systems, ensuring compliance, timely updates, and effective monitoring of repairs cases, including damp and mould.
- Monitor customer enquiries, emails, and repair requests, ensuring responses are provided within agreed service standards and priorities are managed effectively.
- Contribute to continuous improvement, compliance, safeguarding, and the delivery of safe, customer‑focused property services.
What we’re looking for
- Experience in repairs scheduling, resource planning, or administration within a fast-paced customer-focused environment.
- Strong organisational, communication, and problem-solving skills with the ability to manage competing priorities.
- Knowledge of repairs processes, housing legislation, and customer service standards within a housing or property environment.
- Ability to use a range of IT systems and software, including scheduling and CRM systems.
- Proven ability to work collaboratively, meet performance targets, and deliver high levels of customer satisfaction.
- Flexible and adaptable approach with a commitment to continuous improvement and safeguarding.
What we offer as a company
- Annual Salary of £31,022 upto £33,699
- Hybrid Working
- Up to 34 day’s holiday + bank holidays
- Flexi Time
- Flexible Working and Family friendly policies
- Generous Defined Contribution Pension Scheme
- Life Assurance worth 3 x annual salary
- Health Cash Plan which also provides a range of discounts including discounted gym membership
- An inclusive and positive colleague culture
Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications. Salix Homes is a proud member of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role.
Planner (Maternity Cover) in Salford employer: Salix Homes
At Salix Homes, we are dedicated to transforming lives and communities by providing quality affordable homes. As an employer, we offer a supportive work culture that prioritises employee well-being with flexible working options, generous holiday allowances, and a commitment to diversity and inclusion. Our focus on continuous improvement and professional development ensures that our employees thrive in their roles while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Planner (Maternity Cover) in Salford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Salix Homes. Understand their mission and values, especially how they focus on transforming lives and communities. This will help you connect your skills and experiences to what they’re all about.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to repairs scheduling and customer service. Think of examples from your past experiences that showcase your organisational and problem-solving skills. We want you to shine!
✨Tip Number 3
Show your passion for customer service! During the interview, highlight your commitment to delivering high levels of customer satisfaction. Share stories where you went above and beyond to help customers, as this aligns perfectly with the role’s focus.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team culture or how they measure success in the role. This shows your genuine interest and helps you assess if it’s the right fit for you.
We think you need these skills to ace Planner (Maternity Cover) in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in repairs scheduling and customer service. We want to see how your skills align with our mission of transforming lives and communities!
Show Off Your Communication Skills:Since you'll be liaising with customers, contractors, and operatives daily, it's crucial to demonstrate your strong communication abilities. Use examples from your past roles to showcase how you’ve effectively managed relationships and resolved issues.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple priorities. Share specific instances where you've successfully managed competing tasks or improved processes in a fast-paced environment. This will show us you're the right fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Salix Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs processes and housing legislation. Familiarise yourself with the specific tools and software mentioned in the job description, like Accuserv and CRM systems. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising with customers, contractors, and operatives, be ready to demonstrate your strong communication skills. Think of examples from your past experiences where you successfully managed customer interactions or resolved issues. This will highlight your ability to maintain high levels of customer satisfaction.
✨Be Organised and Ready to Prioritise
The job requires managing competing priorities, so come prepared with examples of how you've effectively organised tasks in a fast-paced environment. You might even want to mention any tools or methods you use to stay on top of your workload, as this shows your proactive approach to planning.
✨Emphasise Continuous Improvement
Talk about your commitment to continuous improvement and how you've contributed to enhancing services in previous roles. Whether it's through feedback mechanisms or implementing best practices, showing that you have a mindset geared towards growth will resonate well with the interviewers.
