At a Glance
- Tasks: Support vulnerable customers and help them thrive in their homes and communities.
- Company: Salix Homes, dedicated to inclusive services and community support.
- Benefits: Up to 34 days holiday, flexible working, health cash plan, and generous pension scheme.
- Other info: Join a diverse team committed to improving working conditions and supporting all backgrounds.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with vulnerable customers and understanding of community challenges.
The predicted salary is between 25000 - 32000 £ per year.
At Salix Homes we are about so much more than just providing homes, we are committed to delivering inclusive services and are passionate about providing support to help our customers to live, grow and thrive in our local community.
We are currently looking for a Customer Support Officer to join our new Customer Support team.
As someone who has a passion for advocating for vulnerable customers, you will be focussed on delivering the best outcomes for their health and wellbeing.
As a Customer Support Officer, you’ll deliver high quality intensive housing management support services to new and existing tenants who are referred through to the service.
Working proactively with external support agencies and partners, you will help tenants live well and sustain their tenancies.
The role - What I’ll be doing
- If successful, the main duties of your role will include responsibility for:
- Collaborating with external service providers to ensure customers are provided with holistic, multi-disciplinary support.
- Managing a varied and complex customer support case load.
- Carrying out needs assessments whilst implementing and developing risk assessments and outcome-based support plans.
- Undertaking pre tenancy work and starter tenancy visits with new tenants identified as having support needs.
- Developing and maintaining knowledge and information about local support services that will benefit customers.
- Applying appropriate professional curiosity and common sense when encountering any concerns about children or vulnerable adults as a designated safeguarding officer for Salix.
- What we’re looking for
- Experience of working with partner agencies to safeguard children and vulnerable adults.
- Experience of providing support services to customers with complex needs, ideally in a housing setting.
- A detailed understanding of the challenges faced by those living in disadvantaged communities.
- Someone with a sensitive and empathetic nature who is able to communicate professionally with all customers, including those with care and support needs, in a manner that recognises their needs whilst meeting service objectives.
What we offer as a company
- Up to 34 day’s holiday + bank holidays
- Flexi Time
- Flexible Working and Family friendly policies
- Generous Defined Contribution Pension Scheme
- Life Assurance worth 3 x annual salary
- Health Cash Plan which also provides a range of discounts including discounted gym membership
- An inclusive and positive colleague culture.
- Salix Homes are proud to have been awarded membership to the
Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues.
Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination.
Our customers come from all walks of life, and so should we.
As we’re interested in expanding our workforce diversity, we welcome all applications.
We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role.
If you wish to be considered as part of this scheme, please let us know by emailing us at
Salix Homes, Diamond House, 2 Peel Cross Road, Salford M5 4DT.
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Customer Support Officer in Salford employer: Salix Homes
Salix Homes is an excellent employer, offering a supportive work culture that values flexibility and employee well-being. With competitive salaries, generous holiday allowances, and comprehensive benefits including a pension scheme and health cash plan, employees are encouraged to grow and thrive in their roles while contributing to the cleanliness and upkeep of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Salix Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Salix Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Officer in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Salix Homes:Your cover letter is your chance to shine! Tell us why you want to work at Salix Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Salix Homes!
How to prepare for a job interview at Salix Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
