At a Glance
- Tasks: Coordinate repairs and ensure top-notch customer service in a dynamic environment.
- Company: Join Salix Homes, a leader in transforming communities and providing quality homes.
- Benefits: Enjoy hybrid working, up to 34 days holiday, and a generous pension scheme.
- Other info: We value diversity and are committed to creating an inclusive workplace for all.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: Experience in scheduling or administration with strong communication and problem-solving skills.
The predicted salary is between 31022 - 33699 £ per year.
Our organisation is not just about providing good quality affordable homes, it's about transforming lives and our communities. We are looking to recruit a Planner on a 13 month maternity cover. The main purpose of this role is to support the development of sustainable communities to live, grow, thrive, together through the delivery of high-quality customer and neighbourhood-focused services in relation to the property services of the organisation.
As part of the Repairs Team within the wider Property Services Department, you will liaise directly with the organisation's customers, contractors, operatives and suppliers daily ensuring high levels of communication, administration and delivering market-leading levels of customer satisfaction. You will strive to continuously improve the quality of the service and engage in a culture of best-practice, safety and a customer-focused obsession within your team.
The role - What I’ll be doing
- Schedule and coordinate responsive repairs efficiently using Accuserv, ensuring appointments are managed effectively and KPI targets are achieved.
- Liaise daily with customers, operatives, contractors, and suppliers to deliver excellent customer service and maintain effective communication.
- Manage operatives’ diaries, emergency repairs, follow-on works, and appointment changes to maximise productivity and first-time fixes.
- Maintain accurate records across repairs and CRM systems, ensuring compliance, timely updates, and effective monitoring of repairs cases, including damp and mould.
- Monitor customer enquiries, emails, and repair requests, ensuring responses are provided within agreed service standards and priorities are managed effectively.
- Contribute to continuous improvement, compliance, safeguarding, and the delivery of safe, customer-focused property services.
What we’re looking for
- Experience in repairs scheduling, resource planning, or administration within a fast-paced customer-focused environment.
- Strong organisational, communication, and problem-solving skills with the ability to manage competing priorities.
- Knowledge of repairs processes, housing legislation, and customer service standards within a housing or property environment.
- Ability to use a range of IT systems and software, including scheduling and CRM systems.
- Proven ability to work collaboratively, meet performance targets, and deliver high levels of customer satisfaction.
- Flexible and adaptable approach with a commitment to continuous improvement and safeguarding.
What we offer as a company
- Annual Salary of £31,022 upto £33,699
- Hybrid Working
- Up to 34 day’s holiday + bank holidays
- Flexi Time
- Flexible Working and Family friendly policies
- Generous Defined Contribution Pension Scheme
- Life Assurance worth 3 x annual salary
- Health Cash Plan which also provides a range of discounts including discounted gym membership
- An inclusive and positive colleague culture
Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues. Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications. We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at recruitment@salixhomes.co.uk. We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage. For any internal applicant applying for this role, please note that if appointed, the position will be offered on a secondment basis.
Planner (Maternity Cover) FTC in Manchester employer: Salix Homes
At Salix Homes, we are dedicated to transforming lives and communities by providing quality affordable homes. As an employer, we offer a supportive work culture that prioritises employee well-being with flexible working options, generous holiday allowances, and a commitment to continuous improvement and diversity. Our focus on high-quality customer service and collaboration ensures that our team members thrive in their roles while contributing to meaningful community development.
StudySmarter Expert Advice🤫
We think this is how you could land Planner (Maternity Cover) FTC in Manchester
✨Get Involved with Local Real Estate Events
In the real estate game, networking is key! Attend local property expos, open houses or even community planning meetings. This is where you can meet industry professionals and get your name out there, plus you might hear about temporary roles before they're even advertised!
✨Check Out Property Management Companies
Temporary roles in real estate often pop up with property management companies, especially during busy seasons. Reach out directly to firms in your area to ask about short-term opportunities. Sometimes, a friendly face can get you in quicker than an application!
✨Leverage Social Media for Instant Opportunities
Get active on platforms like Instagram and Facebook, where real estate agents often post about temporary roles. Join local groups or follow real estate pages for the latest job posts and networking chances. You’ll be surprised how many gems you can find just by scrolling!
✨Apply Through Salix Homes for a Kickstart!
Don’t forget to check out our site for temporary roles at Salix Homes. We regularly list positions that you might miss elsewhere. It’s a great way to get started in the industry – who knows where it could lead you?
We think you need these skills to ace Planner (Maternity Cover) FTC in Manchester
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying to Salix Homes for a temporary role in real estate, make sure you highlight any relevant experience you’ve got. Whether it's internships, part-time roles, or even coursework related to property management or market analysis, we want to see how you've engaged with the industry. Specifics about your tasks and achievements can really make your application stand out.
Highlight Your Local Market Knowledge:For a position in real estate, it’s crucial to demonstrate your understanding of the local market. This could mean referencing any studies or projects you've done about property trends in the area or any relevant certifications. Let us know why you care about the local landscape, as this shows that you've got a genuine interest in the role.
Keep It Concise but Engaging:For a temporary role, we know there's often a lot to unpack. So make sure your CV is clear, concise, and packed with the most relevant info. Stick to bullet points and focus on achievements that directly tie back to what the role requires. We want to see what you can bring to the table quickly and efficiently.
Don’t Forget the Cover Letter:Although it’s a temporary gig, your cover letter is still super important. Use it to express your enthusiasm for working with Salix Homes and what you hope to gain from this experience. Tell us how this opportunity fits into your career trajectory and why you're excited about the real estate sector specifically. Your passion could be your best asset!
How to prepare for a job interview at Salix Homes
✨Know Your Market
In real estate, it’s crucial to have a solid understanding of the local market trends. Dive into recent sales data and property values in the area where Salix Homes operates. Being able to talk knowledgeable about the market shows that you’re not just looking for any job, but that you're genuinely interested in the role and ready to contribute right away.
✨Brush Up on Negotiation Skills
As a temporary hire in real estate, you’ll likely deal with clients and other agents who want results quickly. We suggest preparing for some negotiation scenarios in the interview. Be ready to showcase your approach to client discussions and how you can find win-win situations—this is key for success in real estate and will set you apart from other candidates.
✨Showcase Your Flexibility
Since this is a temporary role, we want to emphasise showcasing your adaptability. Be prepared to discuss how you can hit the ground running and adjust to the fast-paced, ever-changing nature of the real estate sector. Highlight any past experiences where you had to think on your feet or manage multiple tasks simultaneously.
✨Prepare a Portfolio of Listings
Even though it's a temporary position, having a portfolio of properties or listings you’ve worked with can make a huge impact. Bring examples that highlight your marketing strategies, client interactions, or successful deals. This tangible evidence of your abilities in real estate will help make a memorable impression on Salix Homes.
