At a Glance
- Tasks: Coordinate repairs and ensure top-notch customer service in a dynamic environment.
- Company: Join Salix Homes, a leader in transforming communities and providing affordable housing.
- Benefits: Enjoy hybrid working, generous holiday, and a supportive workplace culture.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in scheduling or administration with strong communication and organisational skills.
The predicted salary is between 31022 - 33699 € per year.
Our organisation is not just about providing good quality affordable homes, it's about transforming lives and our communities. We are looking to recruit a Planner on a 12 month maternity cover. The main purpose of this role is to support the development of sustainable communities to live, grow, thrive, together through the delivery of high-quality customer and neighbourhood-focused services in relation to the property services of the organisation.
As part of the Repairs Team within the wider Property Services Department, you will liaise directly with the organisation's customers, contractors, operatives and suppliers daily ensuring high levels of communication, administration and delivering market-leading levels of customer satisfaction. You will strive to continuously improve the quality of the service and engage in a culture of best-practice, safety and a customer-focused obsession within your team.
The role - What I’ll be doing
- Schedule and coordinate responsive repairs efficiently using Accuserv, ensuring appointments are managed effectively and KPI targets are achieved.
- Liaise daily with customers, operatives, contractors, and suppliers to deliver excellent customer service and maintain effective communication.
- Manage operatives’ diaries, emergency repairs, follow-on works, and appointment changes to maximise productivity and first-time fixes.
- Maintain accurate records across repairs and CRM systems, ensuring compliance, timely updates, and effective monitoring of repairs cases, including damp and mould.
- Monitor customer enquiries, emails, and repair requests, ensuring responses are provided within agreed service standards and priorities are managed effectively.
- Contribute to continuous improvement, compliance, safeguarding, and the delivery of safe, customer-focused property services.
What we’re looking for
- Experience in repairs scheduling, resource planning, or administration within a fast-paced customer-focused environment.
- Strong organisational, communication, and problem-solving skills with the ability to manage competing priorities.
- Knowledge of repairs processes, housing legislation, and customer service standards within a housing or property environment.
- Ability to use a range of IT systems and software, including scheduling and CRM systems.
- Proven ability to work collaboratively, meet performance targets, and deliver high levels of customer satisfaction.
- Flexible and adaptable approach with a commitment to continuous improvement and safeguarding.
What we offer as a company
- Annual Salary of £31,022 up to £33,699
- Hybrid Working
- Up to 34 days holiday + bank holidays
- Flexi Time
- Flexible Working and Family friendly policies
- Generous Defined Contribution Pension Scheme
- Life Assurance worth 3 x annual salary
- Health Cash Plan which also provides a range of discounts including discounted gym membership
- An inclusive and positive colleague culture
Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications. We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at recruitment@salixhomes.co.uk. We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.
Planner (Maternity Cover) in Manchester employer: Salix Homes
At Salix Homes, we are dedicated to not only providing affordable housing but also transforming lives and communities. As a Planner, you will thrive in a supportive environment that values continuous improvement and customer satisfaction, with benefits such as hybrid working, generous holiday allowances, and a commitment to diversity and inclusion. Join us in our mission to create sustainable communities while enjoying a positive work culture and ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Planner (Maternity Cover) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission of transforming lives and communities, and think about how your skills can contribute to that goal. Show them you're not just looking for any job, but this job!
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with customers and contractors, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Planner (Maternity Cover) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Planner. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills:Since this role is all about delivering excellent customer service, share specific examples of how you've gone above and beyond for customers in previous roles. We love hearing about your successes!
Be Organised and Clear:When writing your application, keep it organised and easy to read. Use bullet points where necessary and make sure your key skills and experiences stand out. We appreciate clarity!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Salix Homes
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Planner role, especially around repairs scheduling and customer service. Brush up on housing legislation and the specific IT systems mentioned in the job description, like Accuserv and CRM systems.
✨Showcase Your Communication Skills
Since this role involves liaising with customers, contractors, and operatives, be prepared to demonstrate your strong communication skills. Think of examples where you’ve successfully managed competing priorities or resolved customer issues effectively.
✨Emphasise Continuous Improvement
The organisation values a culture of best practice and continuous improvement. Be ready to discuss how you've contributed to improving processes in previous roles, particularly in a fast-paced environment. Highlight any initiatives you've taken to enhance customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare examples that showcase your organisational skills and adaptability, especially in managing emergency repairs or changes in operatives’ schedules.
