At a Glance
- Tasks: Support customers with rent payments and manage arrears effectively.
- Company: Join Salix Homes, a forward-thinking housing association making a real impact.
- Benefits: Enjoy 27 days holiday, flexible working, and a generous pension scheme.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Be part of a team driving positive change in the community.
- Qualifications: Experience in income collection and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We have an exciting opportunity for a housing professional with the skills and knowledge for our income collection and arrears management service. You will be joining a high performing team responsible for maximising rent and service charge income collection to Salix Homes. You will be expected to provide a high quality, customer focused income collection service, providing support & advice in order to assist customers to be able to pay their rent & to sustain their tenancies.
The role - What You’ll be doing:
- Proactively communicate with customers regarding their rent accounts using all contact methods (phone, e mail, text, letter, office interviews and home visits).
- Manage rent arrears cases and negotiate payment arrangements.
- Collaborate with internal teams and external organisations to support tenancy sustainment.
- Providing financial and welfare benefits advice to customers.
- Prepare cases for court where necessary.
What we’re looking for:
- Experience of income collection & arrears management.
- Good working knowledge of welfare benefits.
- Organised, motivated and committed to improving services.
- Performance focused and able to meet challenging targets.
- Excellent communication & negotiation skills.
- Experience of working with partners, stakeholders and customers with positive outcomes.
- Ability to use initiative, work under pressure and to tight deadlines.
- Full clean UK driving licence.
What we offer as a company:
- 27 days holiday + bank holidays.
- Flexible Working and Family friendly policies.
- Generous Defined Contribution Pension Scheme.
- Life Assurance worth 3 x annual salary.
- Health Cash Plan which also provides a range of discounts including discounted gym membership.
- An inclusive and positive colleague culture.
About Our Company:
At Salix Homes, we’re passionate about creating a brighter future for our customers, our communities, and our people. Since becoming a stand-alone housing association in 2015, we’ve invested significantly in our homes and services. This year, 2025, marks a significant milestone for us as we celebrate our 10-year anniversary. Over the past decade, we’ve grown, evolved, and made a lasting impact in Salford. We’ve worked hard to ensure all our properties are safe, modern, desirable, and energy efficient, continually investing in our customers, their homes and communities through an ambitious and ongoing programme of improvement work. We’re also incredibly proud to be one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards, a testament to the quality of the homes we provide and the services we deliver.
If you share our vision of driving positive change, this is your opportunity to be part of something meaningful. Salix Homes is proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues. Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications. We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at recruitment@salixhomes.co.uk. We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.
Income Officer in Manchester employer: Salix Homes
Salix Homes is an excellent employer, offering a supportive work culture that values flexibility and employee well-being. With competitive salaries, generous holiday allowances, and comprehensive benefits including a pension scheme and health cash plan, employees are encouraged to grow and thrive in their roles while contributing to the cleanliness and upkeep of the community.
