Housing Officer in Manchester

We are looking for an experienced Housing Officer to join our housing management team at Salix Homes. The role requires a good understanding of the issues affecting disadvantaged communities and a commitment to providing excellent customer service.

Base pay range

Salix Homes offers a base pay range that reflects your skills and experience. Please discuss the specific salary with your recruiter.

Responsibilities

• Allocations and lettings
• Anti‑social behaviour casework
• Domestic abuse and harassment cases
• Safeguarding and tenancy support
• Tenancy and estate management
• Tenancy changes / mutual exchanges / succession and assignment / leave in occupancy
• Investigation of tenancy fraud cases

You will be responsible for a defined geographical patch, acting as the custodian and resolving customer and community concerns.

Requirements

We are looking for an experienced housing professional with relevant experience of providing customer‑facing services in a housing, community, or neighbourhood setting.

Benefits

• Annual salary up to £37,280
• Up to 34 days holiday plus bank holidays
• Flexible working and family‑friendly policies
• Generous defined contribution pension scheme
• Life assurance worth 3x annual salary
• Health cash plan, including discounted gym membership
• Inclusive and positive colleague culture – Investors in People Gold accredited organisation
• Advocate of the Greater Manchester Employment Charter

About Our Company

At Salix Homes, we’re passionate about creating a brighter future for our customers, communities, and people. Since becoming a stand‑alone housing association in 2015, we’ve invested significantly in our homes and services. This year, 2025, marks our 10‑year anniversary and we have grown, evolved, and made a lasting impact in Salford.

We’re proud members of the Armed Forces Covenant, the Greater Manchester Good Employment Charter, and were the first housing association in the country to achieve a C1 grading under the new Consumer Standards.

Our Equal Opportunities statement: Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. We welcome all applications and will invite disabled candidates who demonstrate the minimum standards for the role to interview. If you require adjustments during the recruitment process, please let us know.

Closing Date: 4th December 2025

Seniority level: Associate | Employment type: Full‑time | Job function: Customer Service | Industries: Non‑profit Organizations