ICT Operations Manager (Mat Cover)

3 days ago Be among the first 25 applicants

This range is provided by Salix Homes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are looking for a highly motivated ICT Operations Manager to join our award-winning organisation to cover maternity leave and support us to continue to achieve our ambitions and build on our achievements to date. We are recognised within our sector as an innovative organisation who continually challenges itself to think differently. From overhauling our whole ICT infrastructure, implementing a cloud-based CRM system, and automating our repairs service with our pioneering Chatbot, we have successfully transformed our housing services for a new era. Which has been recognised with accolades such as ‘Digital Landlord of the Year’ and previously being placed within the Top 5 Digital Housing Providers in the UK by Housing Digital.

We need someone who is experienced and talented to help us to continue to deliver an excellent user experience for our colleagues and our customers. This is a great opportunity for the right person to play a big part of our continued development and success.

The role – What You’ll be doing

• Responsible for the delivery of an efficient and effective ICT Service Desk
• Liaison with internal customers and external third parties
• Supporting procurement of new suppliers
• Line management of System Support Analysts and Service Desk Advisors
• Maintenance of asset and application registers and documentation for ICT Service.

What we’re looking for

• Experience of resolving problems at Tier 2 and above
• Knowledge of data protection legislation and how it applies to ICT, including cyber security.
• Experience of all/some of the following: Azure AD Connect, Conditional access, Microsoft stacks and related technologies.
• Experience of working within a Cloud or Hybrid environment providing technical support.
• Experience of liaising with third parties to effectively resolve ICT issues.
• Good business awareness

What we offer as a company

• Annual Salary of up to £47,754 pending pay award
• Up to 34 day’s holiday + bank holidays
• Flexi Time
• Flexible Working and Family friendly policies
• Generous Defined Contribution Pension Scheme
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture – Investors in People Gold accredited organisation.
• Advocate of the Greater Manchester Employment Charter

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at recruitment@salixhomes.co.uk

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.

Closing Date: 7th July 2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Non-profit Organizations

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