Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer and landlord services, ensuring compliance and driving continuous improvement.
- Company: Salix Homes is a not-for-profit housing association creating communities in Salford.
- Benefits: Enjoy up to 34 days annual leave, enhanced family leave, and a generous pension scheme.
- Why this job: Join a growing team dedicated to excellence and making a real difference in communities.
- Qualifications: Experience at Director level in housing with a customer-first mindset is essential.
- Other info: Flexible hybrid working and opportunities for personal development await you!
The predicted salary is between 43200 - 72000 £ per year.
Location: Salford, Greater Manchester (Hybrid working – at least 2 days a week in the office, with high levels of flexibility to be in the office more when required)
Salary: Competitive
About Salix Homes
At Salix Homes, we are not just about providing homes, we are about creating communities. As we celebrate our 10-year anniversary, we are proud of our journey as a not-for-profit housing association managing over 8,000 homes across Salford. Our commitment to quality and customer satisfaction has earned us a C1 grading under the new Consumer Standards, a mark of excellence that reflects our dedication to safe, high-quality homes and responsive services. We are growing, we are innovating, and it is an exciting time to join us.
In this role, you will play a key part in ensuring we continue to deliver exceptional services while embracing new challenges and opportunities.
Key responsibilities will include:
- Lead our customer and landlord services, including housing management, planned and reactive maintenance, and customer safety.
- Ensure compliance with the Regulator of Housing Consumer Standards and the Regulator of Building Safety.
- Drive continuous improvement through innovation, communication, and people development.
- Lead and inspire teams to create a culture of trust, inclusivity, and excellence.
- Work with stakeholders and partners to develop and deliver our Corporate Plan and meet the evolving needs of our communities.
Who we’re looking for
We are looking for a leader who genuinely cares about making a difference, someone with solid experience at Director level in housing who truly understands what it means to put customers first. You will be someone who embodies our values of being trustworthy, successful, and inclusive. You aim for excellence and embrace change with enthusiasm.
Why Join Us
At Salix Homes, we invest in our people. Benefits include:
- Up to 34 days annual leave (plus bank holidays), increasing with length of service
- Enhanced family leave, including maternity, paternity, adoption and shared parental leave.
- Special leave options, like time off for emergencies, dependents or compassionate reasons.
- Generous company pension scheme – Aviva. Salix Homes will contribute 1.5 times employees' contribution amount up to 9%.
- Life Assurance - Employees can nominate someone to receive 3 times their annual salary if they die while employed by Salix Homes.
- Reward and Recognition – Salix Homes like to recognise employees who make a difference through staff awards, manager perks and financial rewards.
- Employee Development - Salix Homes want to develop their people and have career and personal development opportunities available to employees.
- Health Cash Plan - Healthshield to provide a health cash plan for all Salix Homes employees.
- Healthshield Perks - Get access to over 4,000 exclusive member offers available to employees and their families.
- Cycle to Work Scheme – Salix Homes Ride to Work scheme, provided by Evans Cycles.
- Discount Gym Membership - Salix Homes have a special deal with Salford City Council that lets employees use their gyms at a discount.
Ready to join us? Apply Now
For more information please visit: Salix Homes Recruitment
For a confidential discussion, please contact our consultant at Penna:
- Bruna Varante on 07858 306725 or email: bruna.varante@penna.com
- Tom Niven on 07860 657044 or email: tom.niven@penna.com
- Rachael Morris on 07840 711217 or email: rachael.morris@penna.com
Recruitment schedule:
- 4 July 2025: First round of interviews
- 15 July 2025: Final interviews and on-site recruitment day
The closing date for applications is Sunday 29 June 2025.
*Salix Homes is an Equal Opportunities Employer. We welcome applications from all sections of the community.
Executive Director of Customer and Landlord Services employer: Salix Homes
Contact Detail:
Salix Homes Recruiting Team
bruna.varante@penna.com
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Director of Customer and Landlord Services
✨Tip Number 1
Familiarise yourself with Salix Homes' mission and values. Understanding their commitment to community and customer satisfaction will help you align your leadership style with their goals, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Salix Homes. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Executive Director role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven continuous improvement in previous roles. Highlighting your innovative approaches and successful outcomes will demonstrate your capability to lead at a high level.
✨Tip Number 4
Research the latest trends and regulations in housing management, particularly those related to consumer standards and building safety. Showing that you're up-to-date with industry changes will position you as a knowledgeable leader ready to tackle challenges.
We think you need these skills to ace Executive Director of Customer and Landlord Services
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Executive Director of Customer and Landlord Services position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for community service and your leadership experience in housing. Use specific examples to demonstrate how you've successfully led teams and improved customer services in previous roles.
Highlight Relevant Experience: In your CV, focus on your director-level experience in housing and any achievements that showcase your ability to put customers first. Include metrics or outcomes from your previous roles to illustrate your impact.
Proofread and Edit: Before submitting your application, take the time to proofread and edit your documents. Ensure there are no spelling or grammatical errors, and that your application is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Salix Homes
✨Understand the Company Culture
Before your interview, take some time to research Salix Homes and its commitment to community building. Familiarise yourself with their values of trust, success, and inclusivity, as demonstrating alignment with these values can set you apart.
✨Showcase Your Leadership Experience
As an Executive Director, you'll need to lead teams effectively. Prepare specific examples from your past roles that highlight your leadership style, particularly in housing management and customer service, to illustrate how you can inspire and develop teams.
✨Prepare for Compliance Questions
Given the importance of compliance with housing consumer standards, be ready to discuss your experience with regulatory frameworks. Highlight any relevant achievements or initiatives you've led that ensured compliance and improved service delivery.
✨Emphasise Continuous Improvement
Salix Homes is looking for someone who drives innovation and improvement. Be prepared to share examples of how you've implemented changes in previous roles that enhanced customer satisfaction or operational efficiency, showcasing your proactive approach.
