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For Companies At a Glance
- Tasks: Lead customer and landlord services, ensuring exceptional service delivery and compliance.
- Company: Join Salix Homes, a not-for-profit housing association dedicated to creating vibrant communities.
- Benefits: Enjoy up to 34 days annual leave, enhanced family leave, and a generous pension scheme.
- Why this job: Be part of an innovative team focused on making a real difference in people's lives.
- Qualifications: Seeking a passionate leader with Director-level experience in housing and a customer-first mindset.
- Other info: Flexible hybrid working model with opportunities for personal and professional development.
The predicted salary is between 43200 - 72000 £ per year.
Location: Salford, Greater Manchester (Hybrid working – at least 2 days a week in the office, with high levels of flexibility to be in the office more when required)
Salary: Competitive
About Salix Homes
At Salix Homes, we are not just about providing homes, we are about creating communities. As we celebrate our 10-year anniversary, we are proud of our journey as a not-for-profit housing association managing over 8,000 homes across Salford. Our commitment to quality and customer satisfaction has earned us a C1 grading under the new Consumer Standards, a mark of excellence that reflects our dedication to safe, high-quality homes and responsive services. We are growing, we are innovating, and it is an exciting time to join us.
In this role, you will play a key part in ensuring we continue to deliver exceptional services while embracing new challenges and opportunities.
Key responsibilities will include:
- Lead our customer and landlord services, including housing management, planned and reactive maintenance, and customer safety.
- Ensure compliance with the Regulator of Housing Consumer Standards and the Regulator of Building Safety.
- Drive continuous improvement through innovation, communication, and people development.
- Lead and inspire teams to create a culture of trust, inclusivity, and excellence.
- Work with stakeholders and partners to develop and deliver our Corporate Plan and meet the evolving needs of our communities.
Who we’re looking for
We are looking for a leader who genuinely cares about making a difference, someone with solid experience at Director level in housing who truly understands what it means to put customers first. You will be someone who embodies our values of being trustworthy, successful, and inclusive. You aim for excellence and embrace change with enthusiasm.
Why Join Us
At Salix Homes, we invest in our people.
Benefits include:
- Up to 34 days annual leave (plus bank holidays), increasing with length of service
- Enhanced family leave, including maternity, paternity, adoption and shared parental leave.
- Special leave options, like time off for emergencies, dependents or compassionate reasons.
- Generous company pension scheme – Aviva. Salix Homes will contribute 1.5 times employees' contribution amount up to 9%. For example, if an employee put in 6%, Salix Homes would put in 9% giving a total contribution of 15%.
- Life Assurance - Employees can nominate someone to receive 3 times their annual salary if they die while employed by Salix Homes.
- Reward and Recognition – Salix Homes like to recognise employees who make a difference through staff awards, manager perks and financial rewards, and our online Be Salix recognition platform.
- Employee Development - Salix Homes want to develop their people and have career and personal development opportunities available to employees, including coaching, sponsored study, accredited professional development, and apprenticeship opportunities.
- Health Cash Plan - Healthshield to provide a health cash plan for all Salix Homes employees. The scheme helps with the cost of health care such as dental check-ups / fillings / physiotherapy / eye tests / prescription glasses.
- Healthshield Perks - Get access to over 4,000 exclusive member offers available to employees and their families.
- Cycle to Work Scheme – Salix Homes Ride to Work scheme, provided by Evans Cycles is a great way of buying a bike at a discount and paying for it over a year.
- Discount Gym Membership - Salix Homes have a special deal with Salford City Council that lets employees use their gyms at a discount. Salix Homes Healthshield Perks also gives discounts on joining other gyms.
Ready to join us? Apply Now
For more information please visit: https://www.salixhomes.co.uk/emt-recruitment/
For a confidential discussion, please contact our consultant at Penna:
- Bruna Varante on 07858 306725 or email: bruna.varante@penna.com
- Tom Niven on 07860 657044 or email: tom.niven@penna.com
- Rachael Morris on 07840 711217 or email: rachael.morris@penna.com
Recruitment schedule
- 4 July 2025: First round of interviews
- 15 July 2025: Final interviews and on-site recruitment day
- The closing date for applications is Sunday 29 June 2025.
*Salix Homes is an Equal Opportunities Employer. We welcome applications from all sections of the community.
Executive Director of Customer and Landlord Services employer: Salix Homes
Contact Detail:
Salix Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Director of Customer and Landlord Services
✨Tip Number 1
Familiarise yourself with Salix Homes' mission and values. Understanding their commitment to community and customer satisfaction will help you align your leadership style with their goals, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Salix Homes. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Executive Director role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven continuous improvement in previous roles. Highlighting your innovative approaches and successful outcomes will demonstrate your capability to lead at a high level.
✨Tip Number 4
Research the latest trends and regulations in housing management and customer service. Being well-versed in these areas will show that you're proactive and ready to tackle the challenges faced by Salix Homes.
We think you need these skills to ace Executive Director of Customer and Landlord Services
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Executive Director of Customer and Landlord Services position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for making a difference in the community and your commitment to customer service. Use specific examples from your past experiences that demonstrate your leadership skills and ability to drive continuous improvement.
Highlight Relevant Experience: In your CV, focus on your director-level experience in housing and any relevant achievements. Use metrics where possible to showcase your impact, such as improvements in customer satisfaction or successful project completions.
Showcase Your Values: Salix Homes values trust, success, and inclusivity. Make sure to weave these values into your application by providing examples of how you embody them in your professional life. This will help demonstrate that you are a good cultural fit for the organisation.
How to prepare for a job interview at Salix Homes
✨Understand the Organisation's Values
Before your interview, take some time to research Salix Homes and its core values. They prioritise trust, success, and inclusivity, so be prepared to discuss how your own values align with theirs and provide examples from your past experiences.
✨Showcase Your Leadership Experience
As an Executive Director, you'll need to demonstrate strong leadership skills. Prepare specific examples of how you've led teams, driven change, and improved services in previous roles, particularly in housing or customer service sectors.
✨Prepare for Compliance Questions
Given the importance of compliance with housing regulations, be ready to discuss your understanding of the Regulator of Housing Consumer Standards and the Regulator of Building Safety. Highlight any relevant experience you have in ensuring compliance in your previous positions.
✨Emphasise Continuous Improvement
Salix Homes is looking for someone who can drive continuous improvement. Think about instances where you've implemented innovative solutions or processes that enhanced service delivery or team performance, and be ready to share these during your interview.
