At a Glance
- Tasks: Support smooth business operations and deliver exceptional customer service.
- Company: Salisbury Linen Services, a dedicated healthcare laundry supplier.
- Benefits: Gain valuable experience in customer service and office administration.
- Other info: Opportunity to engage in sustainability initiatives and develop your career.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping others.
Salisbury Linen Services is a dedicated healthcare laundry supplier operating across the South East/South West and Lower London areas.
As an administrator, you will be responsible for helping the smooth running of the business by ensuring filing and documentation is kept up to date. Duties may include using specialist computer software and understanding the requirements of the business you are working in. You will also be required to be customer-facing - via email, phone, or greeting visitors.
The Customer Liaison part of the role is responsible for delivering exceptional customer service. The role ensures customer expectations are met or exceeded through effective communication, issue resolution, performance monitoring and continuous improvement.
Responsibilities:
- Preparing, organising and storing information in paper and digital form
- Dealing with queries on the phone and by email
- Managing diaries, scheduling meetings and booking rooms
- Arranging post and deliveries
- Taking minutes at meetings
- Typing up letters and reports
- Updating computer records using Spreadsheets or databases
- Printing and photocopying
- Ordering office supplies
- Maintaining office systems
- Liaising with staff in other departments, e.g. finance, HR
- Working in an office
- Liaise with customers to identify and discuss the linen contract
- Take ownership and manage customers’ expectations
- Provide an end-to-end service for the customer
- Identify and implement solutions to resolve any issues that may result in a dissatisfied customer
- Ensure own compliance with Quality procedures
- Organise and chair regular monthly meetings where KPI’s and all issues are discussed
- Deal with queries from the customer and ensure questions are directed to the correct place for resolution
- Escalate situations early to General Manager to assist in managing operational risk
- Relay information to other internal stakeholders in incident situations
- Ensure own compliance with contingency plan procedures during incidents
- Send satisfaction survey to customer through the agreed communication channel to understand if they are fully satisfied with the work that has been completed
- Identify service failures and feedback to improve customer satisfaction process
Key measures & targets:
- Encourage customer participation in sustainability initiatives where appropriate, such as reusable packaging, recycling programmes and environmental reporting
Requirements:
- Be thorough and pay attention to detail
- Able to work well with others
- Able to work on your own
- Sensitivity and understanding
- Flexible and open to change
- Customer service skills
- Able to use a computer and the main software packages competently
- Demonstrate excellent problem analysis and problem-solving skills
- Demonstrate the ability to remain calm, tolerant and professional in a stressful and demanding environment
- Ability to deal with disappointed customers
- Excellent communication skills both written and verbal
- Numerate / able to produce statistics and business reports for internal and external use
- Self-confident with high level of personal impact
Customer Service Team Member employer: Salisbury Linen Services
Salisbury Linen Services is an exceptional employer, offering a dynamic work environment where you can make a real impact in the healthcare sector. With a strong focus on employee development and a commitment to high-quality service, we provide ample opportunities for growth and advancement within our Eastbourne facility. Join us to be part of a supportive team that values innovation and excellence in every aspect of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Member
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Salisbury Linen Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Salisbury Linen Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Member
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Salisbury Linen Services:Your cover letter is your chance to shine! Tell us why you want to work at Salisbury Linen Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Salisbury Linen Services!
How to prepare for a job interview at Salisbury Linen Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
