At a Glance
- Tasks: Lead the support and optimisation of a client’s Planon CAFM system and develop API integrations.
- Company: Join a forward-thinking workplace services company focused on innovation.
- Benefits: Competitive salary, collaborative environment, and real influence on business performance.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make an impact by enhancing systems and driving business improvements with cutting-edge technology.
- Qualifications: GCSEs in English and Maths, 3+ years with Planon, and API development experience.
The predicted salary is between 45000 - 55000 £ per year.
About The Role
Atlas Workplace Services is looking for a skilled and proactive System Support Lead to support and optimise a client’s Planon CAFM system while playing a key role in developing and delivering API integrations. This is a fantastic opportunity for someone with strong systems, data, and integration experience who enjoys working at the intersection of technology, operations, and business improvement.
Drive System Performance & Innovation
As System Support Lead, you’ll take ownership of the day-to-day configuration, support, and enhancement of Planon environments, ensuring systems are robust, efficient, and aligned with operational needs. You’ll also support the design and rollout of API integrations, enabling better connectivity, smarter data usage, and improved business performance.
Key Responsibilities
- System Management & Support
- Support the configuration, maintenance, and optimisation of the Planon system
- Manage workflows, modules, and data structures to meet business requirements
- Provide hands‑on support to users, troubleshooting and resolving system issues
- Assist with system updates, releases, and ongoing improvements
- Integration & Development
- Support the design, development, and rollout of API integrations
- Work with stakeholders to enable seamless system connectivity and data exchange
- Assist with testing, validation, and troubleshooting of integrations
- Analysis & Improvement
- Gather and translate business requirements into system solutions
- Identify and resolve technical and process issues proactively
- Support reporting and data analysis to enhance system performance
- Collaboration & Documentation
- Work closely with internal teams and client stakeholders
- Document system configurations, processes, and integration specifications
- Support project delivery and system implementation activities
About You
Qualifications
- GCSEs in English and Maths (or equivalent)
Skills & Experience
- 3+ years’ experience working with Planon (configuration or development)
- Experience designing and developing APIs
- Knowledge of Python scripting and development
- Understanding of Oracle SQL (desirable)
- Experience with reporting tools such as Power BI, IBM Cognos, or similar
- Strong problem‑solving and analytical skills
- Proven experience supporting systems in a CAFM or business system environment
- Ability to manage projects and stakeholders effectively
What You Can Expect
- Competitive salary package
- Opportunity to work on cutting‑edge system integrations
- A collaborative and forward‑thinking environment
- Real influence on how systems and data drive business performance
System Support Lead employer: Salisbury Group
Atlas Workplace Services is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those looking to make a real impact in the realm of technology and business improvement. As a System Support Lead, you will enjoy a competitive salary package, opportunities for professional growth, and the chance to work on cutting-edge system integrations that enhance operational efficiency. With a focus on employee development and a supportive environment, Atlas is dedicated to empowering its team members to drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land System Support Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with Planon or API integrations, make sure to highlight that in conversations. Share examples of how you’ve solved problems or improved systems.
✨Tip Number 3
Prepare for interviews by researching the company and its tech stack. Knowing how your skills align with their needs will help you stand out as the perfect fit for the System Support Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace System Support Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of System Support Lead. Highlight your experience with Planon and any relevant API integrations. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your problem-solving skills and experience in system support.
Showcase Your Technical Skills:Since this role involves a lot of technical know-how, be sure to list your experience with Python scripting, Oracle SQL, and any reporting tools like Power BI. We love seeing candidates who can demonstrate their technical prowess!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Salisbury Group
✨Know Your Planon Inside Out
Make sure you’re well-versed in the Planon CAFM system. Brush up on its configuration, maintenance, and optimisation features. Being able to discuss specific functionalities and how they can be tailored to meet business needs will show your expertise.
✨Showcase Your API Knowledge
Prepare to talk about your experience with API integrations. Have examples ready of past projects where you designed or developed APIs. This will demonstrate your ability to enhance system connectivity and data exchange, which is crucial for the role.
✨Problem-Solving Scenarios
Think of a few challenging situations you’ve faced in system support and how you resolved them. Be ready to share these stories during the interview, as they’ll highlight your analytical skills and proactive approach to troubleshooting.
✨Collaboration is Key
Since this role involves working closely with internal teams and stakeholders, prepare to discuss your collaboration experiences. Highlight how you’ve effectively communicated and documented processes in previous roles to ensure smooth project delivery.
