At a Glance
- Tasks: Assist customers via calls and emails, ensuring their needs are met with a positive attitude.
- Company: Join Atlas Workplace Services, a top-10 industry leader focused on people and innovation.
- Benefits: Enjoy a competitive salary, free parking, 25 days leave, and career development opportunities.
- Other info: Join a friendly team and build a rewarding career with ongoing training and support.
- Why this job: Be the voice that makes a difference in a fast-paced, supportive environment.
- Qualifications: GCSE English and Maths; customer service experience is a plus but not essential.
The predicted salary is between 26500 - 26500 £ per year.
About The Role
Join Atlas Workplace Services and be the voice that makes a difference! Are you a people person who loves helping others and thrives in a fast‑paced environment? If you’re looking for a role where no two days are the same and your customer service skills can truly shine, we’d love to hear from you!
Atlas Workplace Services is looking for a Helpdesk Advisor to join our friendly and supportive team in Milton Keynes.
What you’ll be doing:
- Handling inbound calls and emails from a diverse range of customers
- Logging and managing service requests accurately
- Liaising with engineers, sub‑contractors and internal teams
- Keeping customers updated on the progress of their requests
- Providing a professional, helpful and positive customer experience every time
What we’re looking for:
- Excellent communication skills
- A genuine passion for helping people
- A positive, enthusiastic attitude
- Strong organisation and attention to detail
- A team player who enjoys delivering great customer service
Experience in customer service, retail, contact centres or a helpdesk environment would be advantageous, but it’s not essential — we’ll provide all the training you need.
Why Atlas Workplace Services?
We invest in our people and believe in recognising potential. Bring the right attitude, commitment and work ethic, and you’ll have the opportunity to build a rewarding career with us.
What’s in it for you?
- £26,500 per annum
- Free on‑site parking
- 25 days annual leave plus bank holidays
- Company pension scheme
- Full training and ongoing support
- Career development and progression opportunities
- Friendly and supportive team environment
Ready to join a team that keeps workplaces running smoothly across the UK? Apply today and start your journey with Atlas Workplace Services!
About You
Minimum Qualifications, Certifications and Training required:
- GCSE English and Maths or equivalent
- Level 3 NVQ in relevant subject
Essential Knowledge, Skills and Experience for this role:
- Minimum 12 months’ experience in a similar customer‑facing role
- Understanding of Helpdesk operations
- Excellent customer service skills
- Good keyboard and data entry skills
- Strong communication skills
- Ability to build positive relationships with customers and colleagues
- Well organised with good attention to detail
- Positive attitude and willingness to learn
- Ability to work effectively in a fast‑paced environment
About the Company
At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.
We’re not just another FM provider — we’re a top‑10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.
As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.
Helpdesk Advisor employer: Salisbury Group
Salisbury Group is an excellent employer that values reliability and dedication, offering a supportive work culture where every team member plays a vital role in creating a safe and clean environment for children. Located in Worthing, employees benefit from ongoing training and career development opportunities, ensuring personal growth while contributing to a meaningful cause. Join us to be part of a team that takes pride in making a positive impact in the lives of children and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Salisbury Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Salisbury Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Salisbury Group:Your cover letter is your chance to shine! Tell us why you want to work at Salisbury Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Salisbury Group!
How to prepare for a job interview at Salisbury Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
