At a Glance
- Tasks: Coordinate client requests and manage maintenance visits in a fast-paced environment.
- Company: Join a dynamic team at Atlas, focused on client services.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Full training provided; excellent career growth opportunities await you.
- Why this job: Be the vital link between clients and teams, making a real impact every day.
- Qualifications: GCSE English and Maths; strong communication and IT skills required.
The predicted salary is between 29500 - 29500 £ per year.
About The Role
Location: Binley
Salary: £29,500
Hours: 40 hours per week
Contract: Permanent
We’re looking for an organised and proactive Account Co‑ordinator to join our team in Binley. Working within the Client Services department, you’ll play a key role in supporting the FM operation by coordinating activities, managing requests, and acting as a central link between the client and Atlas teams. This is a fast‑paced and varied role that requires strong organisational and administrative skills, the ability to manage multiple priorities, and confidence communicating with both clients and internal teams. You’ll need to be comfortable working with CAFM systems and Microsoft Office, taking a proactive approach and working with minimal supervision.
What you’ll be doing
- You’ll manage the flow of client and internal requests, ensuring all work is completed in line with SLAs.
- A big part of the role involves arranging reactive and planned maintenance visits, keeping everything on track from booking through to completion.
- You’ll maintain CAFM systems, ensuring all updates, service records and compliance documents are accurate and up to date, while creating a clear audit trail for the client.
- You’ll also work closely with operational teams, scheduling teams and subcontractors to ensure services are delivered efficiently and to a high standard.
Key responsibilities include:
- Coordinating reactive and planned maintenance visits and managing them through to completion
- Maintaining CAFM logs, uploading service records and raising follow‑on works where needed
- Raising purchase orders, managing minor works requests and tracking associated costs
- Supporting subcontractor performance and escalating issues where required
- Assisting with quotations using CAFM systems and managing approvals
- Supporting soft services teams with cover planning, stock control and ordering consumables
- Producing weekly and monthly SLA and PPM reports
- Providing general admin support and occasional reception cover
About You
Minimum Qualifications, Certifications and Training required:
- GCSE English and Maths or equivalent
Essential Knowledge, Skills and Experience for this role:
- Good written and spoken English with a strong level of numeracy
- Knowledge of Maximo or other CAFM systems would be an advantage, although full training will be provided
- Good IT skills including Microsoft Office, particularly Excel and Word
- Excellent telephone manner and communication skills
- Previous experience in an administrative role within an operational environment
- Strong customer service skills
- Willingness to undertake further technical and business training, such as IOSH Managing Safely
- Knowledge of GDPR regulations and when to apply these to work being undertaken
Account Co-Ordinator in Coventry employer: Salisbury Group
At Atlas, we pride ourselves on being an excellent employer, offering a dynamic work environment in Binley where our Account Co-Ordinators can thrive. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring that our team members are well-equipped to excel in their roles. Our collaborative culture fosters open communication and teamwork, making it a rewarding place to contribute to meaningful projects while enjoying competitive benefits and a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Account Co-Ordinator in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Salisbury Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Salisbury Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Co-Ordinator in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Salisbury Group:Your cover letter is your chance to shine! Tell us why you want to work at Salisbury Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Salisbury Group!
How to prepare for a job interview at Salisbury Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
