At a Glance
- Tasks: Coordinate client requests and manage subcontractor services in a fast-paced environment.
- Company: Atlas Workplace Services focuses on personalised facilities management, enhancing workplaces across the UK.
- Benefits: Enjoy a supportive team culture, training opportunities, and a chance to make a real impact.
- Other info: Training provided for CAFM systems; flexible approach and excellent communication skills are essential.
- Why this job: Join a dynamic team where your organisational skills will shine and contribute to better work environments.
- Qualifications: GCSE English and Maths required; previous admin experience and good IT skills preferred.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Are you an experienced and highly organized professional in the facilities management industry? Do you thrive in a fast-paced environment, coordinating multiple accounts and building strong client relationships? If so, we have an exciting opportunity for you!
We are seeking a skilled and motivated Account Coordinator to join our team, working from our Milton Keynes office 5 days a week. As an Account Coordinator, you will provide comprehensive administrative support and coordination to meet the requirements of the Account Teams, ensuring consistent and proactive support to the FM Operation. The role requires the ability to work under minimal direction and communicate effectively with other staff. A flexible approach with statistical, computer, and administrative skills is required.
Principle Duties and Responsibilities
- Coordinate the workflow for all client and internal requests to ensure effective completion of work in accordance with SLAs;
- Liaise with customers and operational delivery teams to arrange all sub-contractor reactive maintenance visits and manage end-to-end processes;
- Liaise with customers and operational delivery teams to arrange all sub-contractor service visits as per the PPM regime;
- Maintain CAFM logs, ensuring accurate information is obtained and entered to demonstrate progress to the client, providing an internal audit trail;
- Obtain and upload all relevant Sub-Contractor compliance documentation and PPM paperwork against work orders and ensure the CAFM system is populated with 'in-date' service records/sheets;
- Review sub-contractor service records/sheets and raise 'follow-on' work orders where required, assigning to the correct resource and priority;
- Support operational delivery teams and work closely with the Scheduling team to ensure all works are managed by the appropriate party;
- Maintain effective relationships with sub-contractors, ensuring work is delivered on time and to a high standard, escalating and reporting information to the operational and procurement teams as required;
- Utilise the CAFM quotation module, liaising with operations/delivery teams to build estimates/quotations, issuing to the relevant party, and managing approvals;
- Manage all chargeable Minor Works Requests, including purchasing operations;
- Raise and issue purchase orders in line with internal governance processes, updating CAFM work logs, and filing all purchase orders against work orders as per company procedures;
- Ensure all deliveries are scheduled, and all documentation (goods receipts) is filed appropriately within the CAFM system;
- Validate and receipt associated invoices against costs, to assist with Budgetary Control, escalating and resolving issues quickly;
- Ensure all costs associated with work delivery are captured and entered into the CAFM system;
- Manage risks within the scope of the contract(s), using escalation methods to ensure any financial risks are managed, recorded, and mitigated where possible;
- Provide SLA/PPM and operational reports to the operational teams weekly/monthly;
- Attend client and operational meetings as an Account representative to support the operational teams;
- Carry out any other administrative tasks related to the contract as directed by your line manager;
- Comply with all relevant Health & Safety rules and regulations;
- Contribute to the 'FM Team' culture.
About You
Minimum Qualifications, Certifications, and Training required
- GCSE English and Maths or equivalent
Essential Knowledge, Skills, and Experience for this role
- Good written and spoken English and a good level of numeracy.
- Knowledge of Maximo or other CAFM systems is an advantage but not essential as training will be provided.
- Good IT skills including Microsoft Office – (Excel and Word).
- Excellent telephone and communication skills.
- Previous experience of an administration role in an operational environment is essential.
- Excellent customer service skills.
- Aptitude and willingness to undertake further technical and business training (e.g., IOSH Managing Safely).
About The Company
Atlas Workplace Services was built to be different from the faceless organizations in the facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.
We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.
We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions, and more.
Account Co-Ordinator in Milton Keynes employer: Salisbury Group
Salisbury Group is an excellent employer that values reliability and dedication, offering a supportive work culture where every team member plays a vital role in creating a safe and clean environment for children. Located in Worthing, employees benefit from ongoing training and career development opportunities, ensuring personal growth while contributing to a meaningful cause. Join us to be part of a team that takes pride in making a positive impact in the lives of children and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Account Co-Ordinator in Milton Keynes
✨Tip Number 1
Familiarise yourself with the facilities management industry and the specific challenges it faces. Understanding the nuances of client relationships and operational workflows will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role of an Account Coordinator.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Office and any CAFM systems like Maximo. Being proficient in these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss your previous administrative experience in detail. Be ready to share examples of how you've successfully managed multiple tasks and maintained strong client relationships in a fast-paced environment.
We think you need these skills to ace Account Co-Ordinator in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in facilities management and administrative roles. Emphasise your organisational skills and any experience with client relationship management, as these are key for the Account Coordinator position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully coordinated accounts or managed client relationships in the past, demonstrating your ability to thrive in a fast-paced environment.
Highlight Relevant Skills:In your application, clearly outline your proficiency in Microsoft Office, particularly Excel and Word. If you have experience with CAFM systems like Maximo, be sure to mention it, even if it's not essential, as it shows your willingness to learn.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Account Coordinator role.
How to prepare for a job interview at Salisbury Group
✨Showcase Your Organisational Skills
As an Account Coordinator, you'll need to demonstrate your ability to manage multiple accounts and tasks efficiently. Prepare examples from your past experiences where you successfully coordinated projects or managed workflows under tight deadlines.
✨Communicate Effectively
Strong communication skills are essential for this role. During the interview, practice clear and concise communication. Be ready to discuss how you've built relationships with clients and teams in previous roles, highlighting your customer service skills.
✨Familiarise Yourself with CAFM Systems
While knowledge of Maximo or other CAFM systems is not mandatory, showing a willingness to learn can set you apart. Research CAFM systems and be prepared to discuss how you would approach learning new software quickly.
✨Demonstrate Flexibility and Adaptability
The role requires a flexible approach to work. Be ready to share instances where you've adapted to changing circumstances or taken on additional responsibilities. This will show your potential employer that you can thrive in a fast-paced environment.
