IFA Administrator

Location: Gerrards Cross, Buckinghamshire SL9 8EB

Position: Full-time (office based Gerrards Cross)

Basic Salary: To £30k pa (DOE)

We are seeking an experienced, enthusiastic Administrator to complement our existing team. The successful candidate will be confident in ownership of their role and to provide support to our advisers, paraplanner and other team members.

Ideal Candidate

Whilst the role is varied it is best suited to an individual who can work on their own initiative and enjoys taking ownership and management of their own domain. The ideal candidate should be able to demonstrate a stable employment history and 2+ years experience within an IFA practice. A strong work ethic with the ability to prioritise and manage workload in a professional, timely manner and hit the ground running is a must.

Key Responsibilities

• Obtain illustrations, key features documentation, fund factsheets, KIIIDs and application forms from platforms/providers as required.
• Review meeting preparation produce valuations and ensure correct documentation is gathered (risk profiling, fact find, client agreements, etc.).
• Completion of product application forms, Trust documentation and new business submission (platforms).
• Monitoring and oversight of new business applications and fees.
• Issue client documentation to the client/product providers as appropriate.
• Perform electronic ID checks and ensure compliance documentation is present on file at each stage of the advice process.
• Issue signed letters of authority (LOA) and transfer of agency (TOA) to providers and obtain standard policy information.
• Update client policy records on receipt of information on intelligent office (Intelliflo).
• Accurately maintain clients personal details and update policy information and amendments, update fee expectations via Intelliflo and in-house databases.
• Deal with and respond to written, telephone and electronic general enquiries from IFAs, colleagues, clients and providers.
• Provide clients with timely and accurate information and obtain any new business information and existing policy information from clients where required.
• Maintaining relationships and contacts with providers to ensure a professional service.
• Deal with any resulting fee and commission queries from the finance team.
• To produce accurate, regular and ad-hoc client valuation schedules.
• Monthly loading of policy information onto our review software in advance of client reviews.
• Deal with encashment and withdrawal requests from existing client plans as instructed by the adviser and inform the client by email, where appropriate.
• Maintain internal logs of review dates, fees, pipeline cases and admin work.
• IFA diary management.
• To provide cover and carry out duties for other administrators in the team, in their absence.

Experience and Skills Required

• Currently employed for an IFA firm with 2+ years experience within a similar role.
• Conscientious and organised, with a strong work ethic.
• Willingness to learn and openness to being coached/mentored.
• Computer literate in Microsoft Office suite, platforms and back-office systems (Intelliflo essential).
• Excellent communication skills both written and verbal.
• Client centric approach.
• Good levels of regulatory and industry knowledge.
• High attention to detail and professionalism.
• Accurate data entry and record keeping skills.

Benefits

• We offer a competitive salary (dependant on experience).
• Workplace pension (Aviva).
• Westfield Health cash plan.
• Career progression (exam support) and ability to take on higher level work.
• Generous holiday entitlement 25 days plus UK Bank Holidays plus time off between Christmas and the New Year.

The Company

Salisbury Financial Services Limited was established in 1983. Based in Gerrards Cross, we look after individuals, families and businesses in London, the home counties and across the UK. Building long-term relationships with our clients, we place great importance on understanding their individual requirements and tailoring solutions. As an independent firm we are client centric and offer a full range of financial planning solutions ensuring clients receive the best appropriate advice whatever their needs. The practice itself is a well-respected organisation. We are an equal opportunities employer promoting diversity, inclusive culture, promoting employee wellbeing and engagement. Our interview selection process is inclusive and free from discrimination.