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For Companies At a Glance
- Tasks: Provide top-notch customer service and support to our community.
- Company: Join Salisbury City Council, a vital part of the local community.
- Benefits: Competitive pay, flexible hours, and a chance to make a difference.
- Why this job: Be the friendly face that helps people and enhances their experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy a supportive work environment with opportunities for growth.
Overview
Location: Salisbury
Salary: £12.85 per hour (Note: Salisbury City Council is currently undergoing a job evaluation project that is due to impact the salary scale in November, therefore pay is subject to change before the job is offered)
Hours: 35 Hours per week / 0.95 FTE (hours based on a 4 week rota), 5 days a week including a rota of weekends.
Closing Date: 25th October 2025
About Us
At Salisbury City Council, our Customer Services Team plays a pivotal role in supporting the entire council. As a valued member of our team, you\’ll be serving visitors and local residents with a warm welcome, offering a friendly and professional service in both Salisbury Information Centre and Salisbury Shopmobility.
About You
We\’re in search of a capable team player, ideally from a customer service background. If you are proficient in Microsoft Word, Excel, and Outlook, and thrive in building meaningful customer relationships through exceptional interpersonal and communication skills, both written and verbal, you\’re exactly who we need. Cash handling experience would be beneficial.
Essential Criteria
In your application, please highlight how you meet these key requirements:
- Experience of customer care and dealing with the public
- Experience of dealing with numerous and varied queries in a timely manner and handling queues when necessary
- Good local, regional and national geographical knowledge
- Understanding of local services
- Outstanding customer care skills
- Strong written and verbal communication skills
- IT keyboard skills
- A minimum of Grade C GCSE in English, Maths or equivalent
- A friendly disposition with a courteous and polite manner
- Smart, professional appearance
- Ability to demonstrate empathy, patience and professionalism at all times
What We Can Offer You
Generous Leave: Benefit from a minimum of 30 days of annual leave, plus Bank Holidays, pro-rata for part-time.
Satisfying Work: Join a workplace where 97% of our staff find fulfilment and excitement in their roles, as revealed by our last staff survey.
Secure Future: Access the Local Government Pension Scheme for peace of mind.
Continuous Growth: Embrace excellent training and development opportunities to further your career.
Wellbeing Matters: Participate in the cycle to work scheme and take advantage of various health and wellbeing benefits, such as free eyesight tests and yearly flu vaccination.
Paid Care: Paid sick leave to take care of yourself when needed.
To Apply
If you feel you are a suitable candidate and would like to work for Salisbury City Council, please click apply to be redirected to their website to complete your application.
We reserve the right to close the vacancy earlier than the closing date if we have received sufficient applications, so please apply early.
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Customer Service Officer employer: Salisbury City Council
Contact Detail:
Salisbury City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Get to know the company! Research Salisbury City Council and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Officer and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Salisbury City Council on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the role!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're serious about the position. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Officer role. We want to see how you can bring value to our team!
Show Your Passion: Let your enthusiasm for customer service shine through in your written application. We love candidates who are genuinely excited about helping others and making a difference!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position.
How to prepare for a job interview at Salisbury City Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Officer. Familiarise yourself with common customer service scenarios and how to handle them. This will show that you're prepared and genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Officer, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully resolved customer issues in the past to demonstrate your skills.
✨Be Ready for Situational Questions
Expect questions that ask how you would handle specific situations. Think about times when you dealt with difficult customers or went above and beyond to help someone. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about the team dynamics or what a typical day looks like for a Customer Service Officer.