At a Glance
- Tasks: Be the go-to person for guests overnight, ensuring their safety and comfort.
- Company: Join the friendly team at Salisbury Arms Hotel in Hertford.
- Benefits: Competitive pay, tips, staff discounts, and ongoing training.
- Other info: Flexible hours with opportunities for personal growth in hospitality.
- Why this job: Perfect for night owls who enjoy helping others and working independently.
- Qualifications: Customer service experience is a plus, but not essential.
The predicted salary is between 12 - 15 £ per hour.
Overview
Night Porter – Full Time / Part Time (11:00pm – 7:00am) at Salisbury Arms Hotel, Hertford. £ per hour plus tips.
About the Role
We are looking for a reliable, self-motivated Night Porter to be the primary point of contact for guests and the hotel overnight. You will ensure the safety, security, and comfort of guests while carrying out reception, cleaning, and maintenance duties during the quiet hours.
Responsibilities:
- Welcome and check in late-arriving guests; process late check-outs and early departures.
- Respond promptly and courteously to guest requests, queries, and complaints throughout the night.
- Conduct regular security patrols of the building, grounds, and car park.
- Monitor CCTV, fire panels, and alarm systems; respond to alarms following hotel procedures.
- Lock up and secure the premises at the appropriate time; unlock for early staff/guests.
- Set up function rooms, restaurant, or breakfast area ready for the morning shift.
- Carry out light cleaning duties (public areas, lobby, restrooms, bar and staff areas).
- Deal with emergencies calmly, including contacting emergency services when required.
- Assist with luggage, and other guest requests.
- Liaise and hand over accurately to the morning team.
What We Are Looking For:
- Previous hotel, hospitality, or customer service experience preferred but not essential.
- Comfortable working alone and making sound decisions overnight.
- Strong communication skills and a calm, professional manner under pressure.
- Basic numeracy skills for cash handling and night audit tasks.
- Physically able to carry out light cleaning, lifting, and walking the premises.
- Flexible and reliable, with good timekeeping.
- A willingness to learn basics of booking systems.
What We Offer:
- Competitive hourly rate plus night shift allowance.
- Uniform provided / staff discounts.
- Ongoing training and development.
Night Porter Full Or Part-Time employer: Salisbury Arms Hotel
At Salisbury Arms Hotel, we pride ourselves on being an excellent employer, offering a supportive work culture that values reliability and self-motivation. Our Night Porters enjoy competitive pay, ongoing training opportunities, and the chance to be part of a dedicated team that prioritises guest comfort and safety during the night shift. Located in the heart of Hertford, our hotel provides a unique environment where employees can grow and thrive while enjoying staff discounts and a uniform provided.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter Full Or Part-Time
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Salisbury Arms Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Salisbury Arms Hotel
Don't be shy about reaching out to Salisbury Arms Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter Full Or Part-Time
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Salisbury Arms Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Salisbury Arms Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
