At a Glance
- Tasks: Be the first point of contact for students and support them with queries.
- Company: Join the vibrant Students' Union at the University of Salford.
- Benefits: Earn £13.45 per hour, flexible hours, and gain valuable experience.
- Other info: No experience needed; training provided and great team environment.
- Why this job: Make a difference by helping fellow students navigate their challenges.
- Qualifications: Current University of Salford student with good communication skills.
The predicted salary is between 27800 - 27800 £ per year.
Rate from £13.45
As an Advice Centre Administration Assistant, you will be the first point of contact for students interacting with the Advice Centre and the Students' Union over email and in person. Support the Advice Centre by referring queries to the right people, signposting, and providing information to students across a range of issues. Be the first point of contact for students attending appointments and emailing the Advice Centre. Work with the Advice team to ensure students receive prompt and appropriate support. Support with administrative tasks such as organising appointments, managing inboxes, and case recording.
All our student staff will receive training to enable them to fulfil the role. Students applying must be currently enrolled on a course at the University of Salford or have accepted an offer to study at the University of Salford from September 2026. This is a paid role. Student Staff are required to commit to a minimum of 6 hours per week.
Apply Now – No experience needed! You do not need any previous experience to apply for this role. We are looking for people who:
- are current University of Salford Student (undergraduate or postgraduate)
- have good communication and listening skills (written and verbal)
- have great organisational and time management skills
- can interact with students on difficult topics or issues
- can read, understand, and apply new information
- are able to work well in a team
- are interested in the role and want to learn!
You must be able to provide proof of your right to work in the UK before starting work with us. We are not currently able to sponsor employees requiring a visa.
Equality, Diversity and Inclusion are central to our work at Salford SU. We celebrate our diverse and unique communities whilst ensuring that equity and inclusion are at the heart of everything we do and every decision we make. Our colleagues are proud of our values and care about creating and supporting diverse communities that are inclusive of age, background, disability, gender, identity, race, religion, sexual orientation and experience.
Advice Centre Administration Assistant (Student Staff) in Salford employer: Salford SU
At the University of Salford, we pride ourselves on being an excellent employer for our student staff, offering a supportive work environment that prioritises training and development. As an Advice Centre Administration Assistant, you will not only gain valuable experience in a dynamic setting but also contribute to a culture of inclusivity and diversity, ensuring every student feels heard and supported. With flexible hours and a commitment to your growth, this role is perfect for those looking to make a meaningful impact while balancing their studies.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Centre Administration Assistant (Student Staff) in Salford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Salford SU and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Salford SU and let us see your personality shine through!
We think you need these skills to ace Advice Centre Administration Assistant (Student Staff) in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Salford SU.
Get Familiar with Our Brand:Before applying, take some time to learn about Salford SU and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Salford SU
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Salford SU.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Salford SU will surely appreciate.
