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- Tasks: Manage patient bookings and waiting lists while providing excellent customer service.
- Company: Join the Northern Care Alliance NHS Foundation Trust, serving over one million people in Greater Manchester.
- Benefits: Enjoy flexible working options, career development, and a generous annual leave allowance.
- Why this job: Make a real difference in your community while working in a supportive and dynamic environment.
- Qualifications: Organisational skills, attention to detail, and proficiency in Microsoft Office are essential.
- Other info: This role offers a mix of office and home-working after training.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has opened up to join our team.
With demand on our services at an all time high the role our department provides has never been more critical.
Team Members are required to work on a rota system to cover
8.00am – 6.00pm Monday – Friday
As a Booking Clerk your main duties will cover:
• Managing waiting lists by priority and date order
• Booking those next on the list to a date and time that suits them
• Answering and signposting general enquiries from patients calling our appointments line
• Working collaboratively with the directorate team to ensure the capacity & demand balance is right
• Organising your workload to meet our KPI’s
To do this we need you to:
• Be able to prioritise your workload effectively
• Pride yourself on being organised
• Have an excellent eye for detail
• Be confident using a computer and Microsoft Office (in particular Excel)
• Have an excellent telephone manner
• Be able to communicate effectively and manage patient expectation
• Strive to give our patients an excellent customer service
• Be enthusiastic, resilient, confident, and committed
We will give you:
• The chance to make a difference to people in our local communities
• A mix of both office and home-working on a rota basis once training completed
• A range of Monday to Friday shifts
• Career development opportunities
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values – care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
This advert closes on Tuesday 29 Jul 2025 #J-18808-Ljbffr
Booking & Scheduling Clerk | Northern Care Alliance NHS Foundation Trust employer: Salford Royal NHS Foundation Trust
Contact Detail:
Salford Royal NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking & Scheduling Clerk | Northern Care Alliance NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the Northern Care Alliance NHS Foundation Trust's values: care, appreciate, and inspire. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've effectively managed workloads in past positions. Be ready to discuss specific situations where you prioritised tasks to meet deadlines, as this is crucial for the Booking Clerk role.
✨Tip Number 3
Practice your telephone communication skills. Since you'll be handling patient enquiries, consider role-playing scenarios with a friend to refine your ability to manage expectations and provide excellent customer service over the phone.
✨Tip Number 4
Research common software tools used in booking and scheduling within the NHS, particularly Microsoft Excel. Brush up on your skills and be prepared to discuss how you can leverage technology to improve efficiency in managing waiting lists.
We think you need these skills to ace Booking & Scheduling Clerk | Northern Care Alliance NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Booking & Scheduling Clerk position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved managing schedules, customer service, or administrative tasks. Use specific examples to demonstrate your organisational skills and attention to detail.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office, particularly Excel, as well as your excellent telephone manner and communication skills. These are crucial for the role and should be clearly stated in your application.
Personalise Your Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the values of the Northern Care Alliance NHS Foundation Trust. Explain why you want to work there and how you can contribute to their mission of providing high-quality care.
How to prepare for a job interview at Salford Royal NHS Foundation Trust
✨Show Your Organisational Skills
As a Booking Clerk, being organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or prioritised effectively. This will demonstrate your ability to handle the workload expected in this role.
✨Demonstrate Excellent Communication
Since you'll be dealing with patients and colleagues, showcasing your communication skills is key. Practice answering common interview questions clearly and confidently, and consider how you would manage patient expectations in various scenarios.
✨Familiarise Yourself with Microsoft Office
The job requires proficiency in Microsoft Office, especially Excel. Brush up on your skills and be ready to discuss how you've used these tools in previous roles. If possible, mention specific functions or features that are relevant to managing data and scheduling.
✨Emphasise Your Customer Service Experience
Providing excellent customer service is a core part of this role. Think of instances where you went above and beyond for a customer or resolved a difficult situation. Sharing these stories will highlight your commitment to patient care and satisfaction.
