PCN Project Support Officer in Eccles

Eccles and Irlam Primary Care Network are looking to recruit a PCN Project Support Officer to their team. We are a network of 7 practices and have a patient population of more than 80,000. The practices within our network include: Mosslands Medical Practice, Irlam Clinic, Chapel Group Medical Centre, St Andrews Medical Centre, Springfield Medical Practice, Monton Medical and Salford Primary Care Together.

The Project Support Officer will work closely with the Primary Care Network Manager, Clinical Director and PCN Board as well as individual practices. The role will be based at various sites within the network footprint in addition to remote/home working. This role will play a key part in the ongoing development of Eccles and Irlam Primary Care Network. As a Project Support Officer, you will provide direct support to the PCN Manager and Clinical Director. This role will support the day-to-day functions of the PCN whilst assisting with the Director, Manager and Members of the Board to further develop and deliver against the PCN strategic priorities.

Main duties of the job

The PCN Project Support Officer provides hands-on administrative and coordination support to PCN projects and programmes. The role helps ensure projects are well organised, tracked, and delivered on time, supporting clinicians and managers to focus on patient care and service improvement.

Job responsibilities

• Project and Programme Support
  • Support the planning, delivery, and monitoring of PCN projects, including service development and transformation work
  • Maintain project plans, action logs, risk registers, and timelines
  • Track progress against milestones and flag risks or delays to the PCN Manager
  • Support data collection and reporting for PCN programmes and contractual requirements
• Administration and Coordination
  • Arrange meetings, prepare agendas, take minutes, and follow up actions
  • Coordinate communication between practices, PCN teams, and external partners
  • Collation of invoices and support in the claim and payment process
  • Maintain accurate records, shared folders, and documentation
  • Support submission of reports, returns, and evidence for commissioners
• Data and Reporting
  • Collect, collate, and present information from multiple sources
  • Support preparation of dashboards, reports, and presentations
  • Ensure data is handled securely and in line with information governance requirements
  • Support delivery of the PCNs digital strategic development
• Stakeholder Support
  • Act as a point of contact for PCN projects
  • Support engagement with practices, community services, and other partners
  • Provide practical support to clinicians, ARRS roles, and managers involved in PCN work
• General
  • Support continuous improvement by identifying more efficient ways of working
  • Contribute to a positive, collaborative PCN culture
  • Undertake any other reasonable duties appropriate to the role
  • Responsible for PCN asset register.
  • Undertake any other reasonable duties as required.

This list of duties is not intended to be exhaustive but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the PCN.

VALUES AND BEHAVIOURS

You will be required to be professional, reliable, and approachable and able to work with a wide range of people. You will need to be flexible and adaptable to changing priorities. You should be motivated and passionate about delivering high-quality services in Primary Care for the benefit of patients and staff.

SAFEGUARDING

At Eccles and Irlam Primary Care Network we are committed to safeguarding, inclusive of Modern-day Slavery and Human Trafficking and promote the welfare of children and adults at risk in line with legislation. All posts are subject to safer recruitment processes, includes any criminal records and barring checks, scrutiny of employment history, robust referencing, and other vetting checks.

CONFIDENTIALITY

You are required to uphold the confidentiality of all records held by Eccles and Irlam Primary Care Network, whether they are patient records, employee records or management information, in accordance with our confidentiality policy.

Person Specification

Experience

• Experience of building and managing relationships with internal and external stakeholders.
• Basic knowledge of finance and budget management
• Experience of working in healthcare, Primary Care or the NHS.
• Understanding of PCNs or general practice

Other

• Access to and ability to use transport to travel between sites

Qualifications

• Evidence of ongoing commitment to CPD
• Experience in an administrative, project support or co-ordination role

Skills

• Highly proficient IT skills including ability to use Microsoft Office (Word, Excel, Outlook, Teams)
• Ability to work flexibly and in a changing environment as part of a multi-professional team
• Attention to detail and good record-keeping skills including excellent minute taking
• Good written and verbal communication skills
• Ability to work independently and prioritise workload
• Strong organisational skills and ability to manage multiple tasks whilst meeting deadlines
• Ability to analyse data or reporting experience
• Ability to plan effectively and think strategically to analyse and resolve problems
• Experience supporting projects or service improvement work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.