Admin Team Leader

Salford Primary Care Together are looking for someone to join the Little Hulton team in a Team Leader position. The main focus of the Team Leaders will be to ensure all sites operate safely and smoothly; lead and supervise the teams of administrational and reception staff in the delivery of excellent customer care whilst upholding the core values of Salford Primary Care Together. Responsible for the management, performance, development and motivation of the reception staff. To ensure all admin systems and procedures operate effectively and efficiently; and make sure the Clinical Teams are properly supported to ensure excellent delivery of care for the practice population.

Main duties of the job:

• The main purpose of the role is to take on the line management responsibility for the administrative team at Little Hulton.
• To support the site Clinical Lead in day to day running and planning of the site, ensuring excellent, safe and effective patient care, whilst empowering and developing the site admin staff.

About us:

SPCT is a community interest company which runs 3 GP practices across Salford. Our Values are:

• Collaboration: We achieve more, better and faster by harnessing the strengths of all stakeholders in the system.
• Innovation: We try new approaches without fear.
• Compassion: The care of local people is at the heart of everything we do.
• Learning: We reflect on our actions and seek knowledge to improve.

We expect everyone to work in a way which reflects our Values.

Job responsibilities:

• To line‑manage administrative staff in line and support of the Deputy Practice Manager/Practice Manager.
• Ensure all staff within the administrative team have regular supervisions and annual appraisals.
• Provide relevant coaching, support and feedback to staff in line with company policies and procedures.
• Ensure all new starters complete induction training and keep starter packs up to date.
• Ensure company policies are followed and accurate records are kept with particular reference to: appointments, messages, visits, post, patient registration, repeat prescriptions, filing systems, births and deaths.
• Work with the Clinical Lead to ensure smooth running of the site and providing administrative support to the clinical teams.
• Coordinate rotas of admin staff and leave requests to ensure the smooth running of all sites and services.

Communication and Leadership:

• To provide day‑to‑day support, leadership, first line management and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed.
• Communicate effectively with patients, staff and external agencies.
• Be the first point of contact for any patient complaints, ensuring ownership and effective resolution.
• Involve patients in the planning and improvement of the service by carrying out a quarterly PPG and other methods of gaining feedback.
• Maintain excellent communication with all management team.
• Attend management meetings and site meetings.

Team Support and Management:

• Responsible for coaching, training, development and motivation of all administrative and reception staff in your team.
• Conducting supervisions, appraisals, and formulating development plans across each member of the administrative/reception team.
• Ensuring SMART objectives are set for each team member in relation to their roles and responsibilities.
• Conducting and managing relevant absence management processes where applicable.
• Responsible for promoting and continual improvement in the surgery through shared learning with the support of Deputy Practice/Practice Manager.
• Ensuring all processes and policies are adhered to in line with SPCT values.
• Participate in the recruitment and selection process of new staff in support of the Clinical Leads and Deputy Practice Manager.
• Manage and deal with day to day needs, difficulties and requirements of the clinical staff.
• Ensure all new starters complete a thorough induction process.