GP Receptionist in Salford

Salford Medical Centre is a GP practice with over 15,000 patients. We are one of the fastest growing practices in Salford, taking on average 200-300 registrations per month. We also have a branch practice: The Quays Practice which currently operates out of Ordsall Health Centre (M5 3PH).

We are looking to recruit an additional part-time Receptionist / Administrator to work within our Reception & Administration team for 25 hours over 5 days. The right candidate will be a hard-working & organised team player, flexible and eager to learn new skills. Excellent communication skills (verbal & written) are essential and a good understanding of IT is desirable. Previous experience working in a GP practice or in a similar role would be an advantage; however, full training is provided in-house so inexperienced candidates should not be discouraged.

What the practice requires:

• You must be able to work between the hours of 8am - 6:30pm.
• You must be able to work at BOTH sites.
• We require flexibility to cover sickness / annual leave (sometimes at short notice).

What we offer:

• Competitive salary based on experience.
• 5 weeks annual leave in addition to 8 bank holidays (pro-rata).
• A friendly & welcoming team.
• Supportive Management.
• Uniform provided.
• Extensive training in all aspects of the role.

Main duties of the job:

• Answering & making calls to patients, relatives & other health care workers.
• Appointment management.
• New patient registrations.
• Prescriptions.
• Actioning tasks from the clinicians.
• Actioning emails.
• Patient recall management.

The right candidate will have excellent skills in:

• Communication.
• Time management.
• Prioritisation.
• Organisation.
• Multitasking.
• Problem solving.

The right candidate will also be someone who is smart, calm, polite & confident in their interactions with our patients & the wider team.

Salford Medical Centre is one of 10 practices that make up the Salford South East Primary Care Network. We are a long-standing high achieving practice and at our last assessment were rated as Good by the CQC. We work using the EMIS clinical system as well as using Footfall, Docman10, Ardens, Accurx, iPlato, Outlook.

Our practice has seen a lot of change in the last 3 years due to the opening of our branch site. We have grown from being under 4000 patients to 15,000 patients. The patient demographic at each of our sites is very different which provides variety in speaking to people from all walks of life as well as a different working environment and with different members of the team.

Due to our practice expanding, our clinical & administration teams have grown and diversified. Our team is a mix of ages and backgrounds giving a wealth of knowledge & support for any new starters.

Job responsibilities:

• Maintaining and monitoring the practice appointment system.
• Processing personal, telephone and e-requests for appointments.
• Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately.
• Signposting patients to the correct service.
• Processing incoming and outgoing mail.
• Initiating contact with and responding to requests from patients, team members and external agencies.
• Processing referrals to external agencies such as secondary care using the electronic referral system (ERS).
• Processing calling letters as requested.
• Processing all DNA letters in accordance with current policy.
• Reading code data on EMIS.
• Photocopying documentation as required.
• Filing and storing records as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Inputting data into the patients' healthcare records as necessary.
• Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records.
• Managing all queries (including administrative queries) as necessary in an efficient manner.
• Carrying out system searches as requested.
• Maintaining a clean, tidy, effective working area at all times.
• Monitoring and maintaining the reception area and notice boards.
• Supporting all clinical staff with general tasks as requested.
• Management of repeat prescriptions, ensuring they are processed accurately and efficiently.

Person Specification:

• Educated to GCSE level or equivalent.
• GCSE Mathematics & English (C or above).
• AMSPAR Receptionists Qualification.
• NVQ Level 2 in Health and Social Care.

Experience:

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a health care setting.

Skills:

• Excellent communication skills (written and oral).
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Effective time management (Planning & Organising).
• Good interpersonal skills.
• Ability to work as a team member and autonomously.
• Problem solving & analytical skills.
• Ability to follow policy and procedure.

Personal Qualities & other requirements:

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Flexibility to work outside of core office hours.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.