At a Glance
- Tasks: Support clients in their learning journey and help them achieve their goals.
- Company: Join a compassionate team dedicated to empowering vulnerable individuals.
- Benefits: Earn £12.60 per hour with a workplace pension and flexible hours.
- Other info: Opportunity to work in a dynamic environment with a supportive team.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
Job Title: Engagement Learning Support Worker (Learning Skills and Work Programme)
Salary: £12.60 per hour
Pension: Workplace pension contributions
Hours: 25 hours per week. Job share will be considered
Responsible to: Learning Programme Manager
Responsible for: Client engagement, supporting the client learning experience and general support
Reports to: The Learning Programme Manager
Main Tasks
To work as a member of the Support and Engagement Team to deliver daily service support both at the main Drop-in Centre and our dedicated training building.
To warmly welcome people and encourage and enable them to engage with drop-in centre services, leisure & social activities, to access support and external advice & guidance and to work towards identified goals, aims and objectives they may have. To complete bespoke training plans with individuals and to support the delivery of a coordinated and supportive learning experience aimed at improving the skills, knowledge and lives of vulnerable people.
Advice and Support
1 To build positive relationships across the client group, encourage clients to engage with activities and services and to contribute to the client involvement agenda.
2 To build welcoming, trusting relationships with people coming to the Centre.
3 To identify people who need help with improving their circumstances and refer to the support team or external partners.
4 To create bespoke training plans for clients and to advise and support them through a range of informal and formal activities to improve their lives.
5 To execute timely referrals internally and externally.
6 To support, encourage and motivate people to work towards short-term goals which support their own long-term aspirations.
7 To carry out all associated administration, including keeping accurate case records, referral forms and attendance at agreed activities.
8 To provide cover for other members of the support team when they are on leave.
9 To build and develop external relationships for and on behalf of clients and SLAF.
10 To work closely with all external partners to achieve the best outcome for clients.
11 To support (when needed) sessions being delivered/supported by external partners
12 To work alongside the existing staff in both centres.
Evaluation and planning
To deliver on agreed targets, plans and objectives.
To help design, develop, plan and implement a range of informal and formal activities, courses and learning opportunities to encourage, enable and empower clients to improve their emotional and physical resilience;
To assist with the evaluation process to aid future planning, fundraising for and delivery of activities, projects and resources.
To assist in the planning process of co-production to actively include the participation of people who come to the Centre.
Operation of the Centre
To support the running of the Centre following agreed policies and guidelines.
To assist with routine cleaning of the Skills for Life Centre.
To provide cover for other members of the support team when they are on leave.
To set up and close down activities in both centres (depending on where the activities are being held).
To ensure the appropriate resources are available for the running of sessions.
· Work Related Circumstances
· Willingness to work the core hours flexibly, across multiple locations and to be punctual and reliable.
· Willingness to undertake practical tasks as required.
· Willingness to undertake training as required.
General
To attend regular supervision sessions and staff meetings.
To undertake any other duties as requested by the Learning Programme Manager.
To carry out all duties following the centre\'s vision, mission and values, following policies and practice and in particular to show commitment to equality of opportunity.
Salford Loaves and Fishes Engagement Learning Support Worker Person Specification
Skills and Knowledge
· Excellent customer service skills.
· Excellent verbal and written communication skills.
· Ability to work with people to help them to achieve their goals.
· A good knowledge of issues facing vulnerable housed, isolated and homeless people: legislation, welfare benefits, support service, safeguarding and equal opportunities.
· Ability to develop, organise and prioritise workload.
· Ability to react quickly to changing situations and to multi-task.
· An ability to motivate people to change.
· Ability to work as part of a team
· Computing skills, including word-processing and ability to produce reports.
· An understanding of the principles of equal opportunities.
· Commitment to the centre\'s vision, mission and values and willingness to work within policies and guidelines.
· Ability to engage with a complex and challenging client group.
· Ability to maintain motivation and positivity within a challenging environment.
Experience
· Experience of working with people who are vulnerably housed, isolated and homeless people or marginalised in other ways, providing support to help them to access services.
· Experience of working in an empowering way with people.
· Experience of motivating people to make positive changes in their lives.
· Experience of working in a Drop-In environment.
· Experience of volunteering and/or supporting volunteers.
· Experience of working with people whose first language is not English.
· Experience of working under pressure and dealing with challenging and sometimes aggressive behaviour.
Work Related Circumstances
· Willingness to work the core hours flexibly, across multiple locations and to be punctual and reliable.
· Willingness to work on Christmas Day.
· Willingness to undertake practical tasks as required.
This post is subject to an enhanced DBS check (formerly CRB) as it will involve work with Vulnerable Adults.
Job Types: Full-time, Permanent
Pay: From £12.60 per hour
Expected hours: 25 per week
Benefits:
- Company pension
Work Location: In person
Engagement Learning Support Worker in Cornwall employer: Salford Loaves and Fishes Ltd
At Salford Loaves and Fishes, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our Engagement Learning Support Workers play a vital role in empowering vulnerable individuals, and we offer comprehensive training, flexible working hours, and a strong commitment to employee development. Join us in making a meaningful impact in the community while enjoying a workplace that values collaboration, respect, and personal growth.
Contact Details:
Salford Loaves and Fishes Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Learning Support Worker in Cornwall
✨Tip Number 1
Get to know the organisation! Research Salford Loaves and Fishes, their mission, and the community they serve. This will help you connect with them during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for the interview by practising common questions related to client engagement and support. Think about your past experiences and how they relate to the role. We want you to shine and show how you can motivate and empower clients!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Engagement Learning Support Worker in Cornwall
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of Engagement Learning Support Worker.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your relevant skills and experiences that align with the job description, especially your customer service skills and ability to support vulnerable individuals.
Show Your Passion:We love seeing candidates who are genuinely passionate about helping others. Share any personal stories or motivations that drive you to work in this field, as it can really make your application stand out!
Check Your Details:Before hitting send, double-check your application for any typos or errors. A polished application shows us that you’re detail-oriented and serious about the position. And remember, apply through our website for the best chance!
How to prepare for a job interview at Salford Loaves and Fishes Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Engagement Learning Support Worker. Familiarise yourself with the tasks listed in the job description, such as client engagement and creating bespoke training plans. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
This role is all about building positive relationships with clients. Be prepared to share examples from your past experiences where you've successfully engaged with vulnerable individuals or motivated them to achieve their goals. Highlight your excellent customer service skills and how you can create a welcoming environment.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, like dealing with challenging behaviours or supporting someone in crisis. Think of specific scenarios from your experience and how you approached them. This will show your problem-solving abilities and your commitment to helping others.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility in working hours and locations, so be ready to discuss your willingness to adapt. Also, emphasise your ability to work as part of a team, sharing examples of how you've collaborated with colleagues in the past to achieve common goals. This will highlight your commitment to the centre's mission and values.
