About us
This role will sit under the Housing Options Service, who work with those who are homeless or threatened with homelessness to try and prevent them from losing their accommodation. You will work alongside frontline Homelessness Officer in Prevention work, but will not hold homelessness cases. This role is primarily an Enforcement role, to meet Salford City Council's responsibilities to meet the duties under the Renters' Rights Act 2025, and to perform the responsibilities of Tenancy Relations with clients and landlords in the private rented sector.
About the Role
You will be responsible for investigating, collecting evidence and enforcing breaches/offences committed in the private rented sector that have arisen from the Renters' Rights Act 2025. This includes illegal eviction/harassment and tenancy relation breaches. You will also be working alongside tenants and landlords to mediate, assist in resolving issues and education of landlords in regard to their rights and responsibilities. In that regard, the role is somewhat of a hybrid with elements of homelessness prevention, and regulation. Tenancy Relations Enforcement Officers will not hold a homelessness caseload but will hold a caseload of enforcement cases. The role will have duty days based in Salford Civic Centre who is there to provide advice, monitor inboxes and respond to emergencies.
About you
You will need experience of working with enforcement teams in local authorities, as well as some knowledge/experience of homelessness or working with private landlords and tenants. However, it is expected that having both qualities would be rare, and as a result training will be provided for any knowledge gaps. You will have excellent communication skills & the ability to mediate/negotiate where needed, and excellent skills in regard to collecting evidence, taking statements, interviewing under PACE and escalating cases where needed.
What we need from you if you are invited to interview:
- Passport/ID - You will be required to provide original documentation confirming your right to work in the UK. Successful candidates will also be required to provide proof of address.
- Qualifications/registrations if applicable for the role.
Want to know more about Salford?
As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this.
Find out about our city as a place to live, work & grow, and learn more about the amazing work we are doing. You’ll also find out about the wealth of benefits we have to offer you on our Salford pages!
Privacy Statement and Data Protection
Our core data protection obligations and commitments are set out in the council’s primary Recruitment and Employment Privacy Notice which can be found at https://www.salford.gov.uk/gdpr
Supporting Documents
Role Profile
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Tenancy Relations Enforcement Officer in Swinton employer: Salford-Council
As a Homelessness Prevention Officer with Salford City Council, you will join a dedicated team committed to making a real difference in the lives of residents facing housing challenges. Our inclusive work culture fosters professional growth and collaboration, ensuring you have the support and resources needed to excel in your role. With a focus on employee well-being and a range of benefits, including training opportunities and a commitment to diversity, Salford is an excellent employer for those seeking meaningful and rewarding work in the community.
