At a Glance
- Tasks: Lead digital transformation and optimise services for a better customer experience.
- Company: Join a forward-thinking team dedicated to innovative application support.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic environment with mentorship opportunities and a focus on innovation.
- Why this job: Make a real impact by shaping the future of our digital services.
- Qualifications: Proven expertise in application support and strong teamwork skills.
The predicted salary is between 46000 - 52000 £ per year.
We are seeking a Senior Service and Application Owner to work within our Place Portfolio team. The team comprises Senior Application Owners and Application Owners who work directly with directorate management teams to prioritise workload. This includes digital transformation initiatives, business‑as‑usual activities, and support for strategic business plans.
The responsibilities of the team include:
- Optimising digital operations and services, improving the experience for customers and officers
- Managing the operational process of designing and running a product or service throughout its entire lifecycle
- Participating in service governance, including acting as a point of escalation
- Owning budgets and allocating funding as appropriate
- Managing commercial activity, including determining the appropriate purchasing strategy, building relationships with third parties, and supporting effective delivery
The team supports a range of business applications across various place‑based services such as Arcus Built Environment, ArcGIS, AutoCAD, Civica App, Concerto, Confirm, CPA (Causeway), M3 Land Charges and Whitespace.
We are seeking a highly skilled and innovative individual with a passion for the ever‑evolving field of application support. The ideal candidate will demonstrate proven expertise in developing and implementing effective solutions, with proficiency across a range of software and platforms. You thrive in dynamic, fast‑paced environments, adapt quickly to new challenges, and possess strong communication and teamwork skills. Above all, you are committed to staying at the front‑line of technological advancements, continuously exploring new approaches to enhance and maintain our applications.
As a Senior Service and Application Owner, you will be expected to mentor colleagues, lead the delivery of projects and workshops, and translate strategic direction into practical outcomes. You will work closely with customers and your manager to shape and deliver a clear vision, taking ownership while remaining responsive to guidance. We’re looking for someone whose personality shines through in everything they do - bringing a positive, can‑do attitude and a genuine passion for helping others. Your customer focus should be at the heart of your approach, ensuring every interaction leaves a lasting positive impression.
Our core data protection obligations and commitments are set out in the council’s primary Recruitment and Employment Privacy Notice which can be found at https://www.salford.gov.uk/gdpr.
Senior Service and App Owner in Swinton employer: Salford Council
Join our dynamic Place Portfolio team as a Senior Service and Application Owner, where you'll play a pivotal role in driving digital transformation initiatives and optimising services for our community. We pride ourselves on fostering a collaborative work culture that values innovation and employee growth, offering opportunities for mentorship and professional development. Located in Salford, you will benefit from a supportive environment that encourages creativity and a customer-focused approach, ensuring your contributions make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service and App Owner in Swinton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Salford Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Salford Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Salford Council!
✨Direct Apply to Salford Council
Let's not forget to apply directly through the Salford Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Service and App Owner in Swinton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Salford Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Salford Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Salford Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
