As an IT Technician, you will provide high-quality first-line technical support to staff and students, helping to deliver an outstanding digital learning experience. Working as part of a collaborative IT service team, you will support a wide range of technologies, from classroom devices and AV equipment to cloud-based Microsoft 365 services. You will be hands‑on, visible, and responsive, resolving issues quickly to minimise disruption to lessons and school operations.
Responsibilities
- Deliver first-line support via the IT helpdesk, resolving incidents and service requests efficiently
- Support classroom technology, including interactive displays, AV equipment, and teaching platforms
- Install and maintain desktops, laptops, printers, and other devices
- Manage user accounts in Active Directory / Entra ID and Microsoft 365
- Assist with network support (Wi-Fi, DNS, DHCP) and device deployments
- Maintain IT assets, ensuring equipment is secure, up to date, and fit for purpose
- Promote cyber security best practice and support safeguarding through appropriate monitoring
- Work collaboratively with staff, students, and colleagues across the wider trust, and work in a rewarding environment where your impact is seen everyday
- Offer opportunities for professional development and technical growth
- Contribute to improving digital learning for young people
Other things to know
- You’ll occasionally need to be flexible with working hours, for example to support projects or maintenance outside of the school day
- You’ll be expected to follow safeguarding, data protection, and health & safety policies at all times
- This role involves working closely with staff and students, so relationship-building is key
- This is a school‑based role, working within the school five days a week within core school house
Qualifications
- Knowledge of Windows 10/11, hardware troubleshooting, and Microsoft 365
- Basic networking understanding (e.g., Wi‑Fi, DNS, DHCP)
- Strong problem‑solving skills and the ability to prioritise effectively
- Clear communication skills, with the ability to explain technical issues to non‑technical users
- A proactive, reliable, and flexible approach to work
- Experience in a school or education environment, familiarity with tools such as Intune, and relevant certifications (e.g., Microsoft Fundamentals or CompTIA) would be advantageous
