At a Glance
- Tasks: Build strong customer relationships and help them achieve their social and environmental goals.
- Company: Fast-growing tech for good business leading in Corporate Social Responsibility.
- Benefits: Company bonus, hybrid working, and regular team events.
- Other info: Join a passionate team focused on creating positive change through technology.
- Why this job: Make a meaningful impact while developing your career in a collaborative environment.
- Qualifications: 3 years in customer success or account management with a knack for upselling.
The predicted salary is between 40500 - 49500 £ per year.
ROLE: Customer Success Manager
REPORTING TO: Head of Customer Success
LOCATION: Holywood, Northern Ireland
Our Client is offering an exciting opportunity for a Customer Success Manager with a strong background in B2B account management to play a pivotal role in shaping the commercial success of a fast-growing tech for good business. As a market leader in Corporate Social Responsibility and Social Impact technology, our Client is growing rapidly driven by the increasing need for organisations to demonstrate credible and measurable sustainability performance.
We are looking for someone who is not only customer-focused and commercially minded, but also highly organised, detail-oriented, and thrives in a fast-paced, collaborative environment. In this role, you will help customers unlock the full value of our Clients' platform supporting them in achieving their social and environmental goals, while contributing to the growth and impact of the business.
Responsibilities:
- Build key relationships with customers throughout their journey, acting as a trusted strategic advisor
- Through in depth understanding of customer needs, identify upsell opportunities and achieve wider commercial goals
- Take ownership of the onboarding process for new customers, including training
- Undertake quarterly or 6 monthly account management meetings with your designated customers
- Field inbound customer queries from your customers, providing a high level of customer service
- Providing customer feedback to the wider commercial and tech functions to help with product and business developments
- Maintain accurate and up-to-date records of customer interactions and progress in Hubspot CRM system.
Key Criteria:
- 3 years experience in customer success, account management or related role
- Proven track record upselling opportunities to current accounts
- Commercially minded & inquisitive, capable of understanding clients business needs & providing solutions
- Effective rapport builder and strategic thinker
- Keen interest in CSR/social value
If you're passionate about creating meaningful change through technology and enjoy building lasting customer relationships, we would love to hear from you.
Skills: Account Management, Customer Service, Training
Benefits: Company bonus, Hybrid working, Regular team events
Customer Success Manager employer: SalesNet
As a leading distribution company in the plumbing and bathroom sector, our Lisburn facility offers a dynamic work environment where employees are valued and encouraged to grow. We prioritise employee development through ongoing training and support, fostering a collaborative culture that thrives on teamwork and innovation. With competitive salaries and the opportunity to engage with industry events, we provide a rewarding career path for those looking to make a meaningful impact in their roles.
