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- Tasks: Build strong customer relationships and help them achieve their social and environmental goals.
- Company: Fast-growing tech for good business focused on Corporate Social Responsibility.
- Benefits: Company bonus, hybrid working, and regular team events.
- Other info: Join a dynamic team passionate about creating positive change through technology.
- Why this job: Make a meaningful impact while developing your career in a collaborative environment.
- Qualifications: 3 years in customer success or account management with a knack for upselling.
The predicted salary is between 30000 - 40000 £ per year.
ROLE: Customer Success Manager
REPORTING TO: Head of Customer Success
LOCATION: Holywood, Northern Ireland
Our Client is offering an exciting opportunity for a Customer Success Manager with a strong background in B2B account management to play a pivotal role in shaping the commercial success of a fast-growing tech for good business. As a market leader in Corporate Social Responsibility and Social Impact technology, our Client is growing rapidly driven by the increasing need for organisations to demonstrate credible and measurable sustainability performance.
We are looking for someone who is not only customer-focused and commercially minded, but also highly organised, detail-oriented, and thrives in a fast-paced, collaborative environment. In this role, you will help customers unlock the full value of our Client's platform supporting them in achieving their social and environmental goals, while contributing to the growth and impact of the business.
Responsibilities:
- Build key relationships with customers throughout their journey, acting as a trusted strategic advisor
- Through in-depth understanding of customer needs, identify upsell opportunities and achieve wider commercial goals
- Take ownership of the onboarding process for new customers, including training
- Undertake quarterly or 6 monthly account management meetings with your designated customers
- Field inbound customer queries from your customers, providing a high level of customer service
- Providing customer feedback to the wider commercial and tech functions to help with product and business developments
- Maintain accurate and up-to-date records of customer interactions and progress in Hubspot CRM system.
Key Criteria:
- 3 years experience in customer success, account management or related role
- Proven track record upselling opportunities to current accounts
- Commercially minded & inquisitive, capable of understanding clients' business needs & providing solutions
- Effective rapport builder and strategic thinker
- Keen interest in CSR/social value
If you are passionate about creating meaningful change through technology and enjoy building lasting customer relationships, we would love to hear from you.
Skills:
- Account Management
- Customer Service
- Training
Benefits:
- Company bonus
- Hybrid working
- Regular team events
Customer Success Manager in Belfast employer: SalesNet
Contact Detail:
SalesNet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially around CSR and social impact. This will help you tailor your responses and show them you’re genuinely interested in making a difference.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your account management skills and any upselling successes to demonstrate your value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who want to make an impact in the tech for good space.
We think you need these skills to ace Customer Success Manager in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your B2B account management experience and any relevant achievements in customer success to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for CSR and how you can help our clients achieve their social and environmental goals. Be genuine and let your personality come through.
Showcase Your Customer Focus: In your application, emphasise your ability to build relationships and provide exceptional customer service. We want to see examples of how you've successfully managed accounts and identified upsell opportunities in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SalesNet
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of customer success principles and B2B account management. Understand the key metrics that drive customer satisfaction and retention, as well as how to identify upsell opportunities. This will show that you're not just familiar with the role but genuinely passionate about making a difference.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with customers in the past. Think about specific instances where you acted as a trusted advisor or helped clients achieve their goals. This will demonstrate your ability to connect with customers and understand their needs, which is crucial for this role.
✨Be Ready to Discuss CSR and Social Impact
Since the company focuses on Corporate Social Responsibility and Social Impact technology, be prepared to discuss your interest in these areas. Share any relevant experiences or insights you have about how technology can drive social change. This will show that you align with the company's mission and values.
✨Master the Onboarding Process
Familiarise yourself with effective onboarding strategies, as you'll be responsible for helping new customers get started. Think about how you would approach training and support, and be ready to share your ideas during the interview. This will highlight your organisational skills and attention to detail, which are key for success in this role.