At a Glance
- Tasks: Build strong customer relationships and help them achieve their social and environmental goals.
- Company: Fast-growing tech for good company leading in Corporate Social Responsibility.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Join a collaborative team focused on meaningful change through technology.
- Why this job: Make a real impact while supporting customers in their sustainability journey.
- Qualifications: 3 years in customer success or account management with a knack for upselling.
The predicted salary is between 40500 - 49500 £ per year.
LOCATION: Holywood, Northern Ireland (Hybrid-working)
Our Client is offering an exciting opportunity for a Customer Success Manager with a strong background in B2B account management to play a pivotal role in shaping the commercial success of a fast-growing ‘tech for good’ business. As a market leader in Corporate Social Responsibility and Social Impact technology, our Client is growing rapidly — driven by the increasing need for organisations to demonstrate credible and measurable sustainability performance.
We’re looking for someone who is not only customer-focused and commercially minded, but also highly organised, detail-oriented, and thrives in a fast-paced, collaborative environment. In this role, you’ll help customers unlock the full value of our Clients' platform — supporting them in achieving their social and environmental goals, while contributing to the growth and impact of the business.
Responsibilities
- Build key relationships with customers throughout their journey, acting as a trusted strategic advisor
- Through in depth understanding of customer needs, identify upsell opportunities and achieve wider commercial goals
- Take ownership of the onboarding process for new customers, including training
- Undertake quarterly or 6 monthly account management meetings with your designated customers
- Field inbound customer queries from your customers, proving a high level of customer service
- Providing customer feedback to the wider commercial and tech functions to help with product and business developments
- Maintain accurate and up-to-date records of customer interactions and progress in Hubspot CRM system.
Key Criteria
- 3 years’ experience in customer success, account management or related role
- Proven track record upselling opportunities to current accounts
- Commercially minded & inquisitive, capable of understanding client’s business needs & providing solutions
- Effective rapport builder and strategic thinker
- Keen interest in CSR/Social Value
If you're passionate about creating meaningful change through technology and enjoy building lasting customer relationships, we’d love to hear from you.
Customer Success Manager (Scale-Up B2B SaaS) employer: SalesNet Recruitment Solutions
Our Client is an exceptional employer, offering a dynamic work culture that prioritises social impact and sustainability. With a strong commitment to employee growth, they provide tailored training and mentorship opportunities, ensuring that team members can thrive in their careers while making a meaningful difference in the world. Located in a vibrant area, employees benefit from a collaborative environment that encourages innovation and engagement with industry leaders.
Contact Details:
SalesNet Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Scale-Up B2B SaaS)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SalesNet Recruitment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SalesNet Recruitment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (Scale-Up B2B SaaS)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SalesNet Recruitment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at SalesNet Recruitment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SalesNet Recruitment Solutions!
How to prepare for a job interview at SalesNet Recruitment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
