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- Tasks: Manage support requests, diagnose issues, and enhance user experiences.
- Company: Join a forward-thinking company dedicated to excellence in customer service.
- Benefits: Enjoy a supportive environment with opportunities for skill development and career growth.
- Why this job: Be part of a dynamic team that values innovation and impactful solutions.
- Qualifications: Experience in customer support, strong communication skills, and proficiency in MS Office required.
- Other info: Ideal for self-motivated individuals eager to solve problems and deliver results.
The predicted salary is between 28800 - 43200 £ per year.
Our Client is seeking a dedicated and proactive Customer Support Agent to join their growing team. This role is pivotal in providing exceptional support to users, responding to queries, and delivering solutions within established SLA parameters. If you have a keen eye for detail, a customer-first mindset, and a drive to grow your career in a dynamic environment, this opportunity is for you.
As a Customer Support Agent, you will manage incoming support requests, diagnose technical issues, and collaborate with internal teams to ensure prompt and effective resolution. You’ll play a critical role in enhancing user experiences and identifying opportunities for service improvements, all while embodying professionalism and technical aptitude.
Key Responsibilities- Efficiently manage inbound support tickets via phone and email, ensuring prompt triage and prioritization.
- Document and oversee support requests using ticketing systems, maintaining transparency with clients throughout the process.
- Diagnose and resolve technical issues, escalating when necessary.
- Liaise with internal stakeholders to expedite resolutions and manage application configuration changes.
- Deliver top-tier front-line support, combining technical and non-technical solutions to meet diverse client needs.
- Identify process optimization opportunities and provide feedback for product and service enhancements.
- Assist in creating and maintaining user documentation and knowledge base resources.
- Support clients and colleagues during live software implementations.
- Maintain excellent relationships with clients, team members, and third-party collaborators.
- Proven experience in a customer support environment, ideally within finance software.
- Exceptional verbal and written communication skills.
- Self-motivated with strong organizational and prioritization abilities.
- Confident problem solver with a collaborative approach and a keen focus on delivering results.
- Proficient in MS Office applications, particularly Excel.
- Adaptable, flexible, and dedicated to providing a high standard of service.
Our client offers a professional yet supportive environment where you’ll be empowered to develop your skills, contribute to impactful solutions, and be part of a team that values growth and innovation. Take the next step in your career by applying for this exciting opportunity with a forward-thinking company dedicated to excellence in customer service.
Customer Support Specialist employer: Saleslogic
Contact Detail:
Saleslogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with common customer support tools and ticketing systems. Being able to demonstrate your proficiency in these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially related to finance software. Having specific examples of how you've resolved technical issues in the past will showcase your problem-solving abilities.
✨Tip Number 3
Prepare to discuss your approach to managing multiple support requests simultaneously. Highlighting your organisational skills and ability to prioritise tasks will demonstrate that you're ready for the fast-paced environment.
✨Tip Number 4
Research the company’s values and recent developments in their customer service approach. Showing that you align with their mission and are aware of their innovations can make a strong impression during your interview.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially within finance software. Use specific examples that demonstrate your problem-solving skills and ability to manage support requests effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first mindset and your passion for providing exceptional support. Mention how your skills align with the key responsibilities of the role and express your enthusiasm for contributing to the team.
Highlight Communication Skills: Since exceptional verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate clearly and effectively with clients and colleagues.
Showcase Technical Aptitude: If you have experience with ticketing systems or MS Office applications, particularly Excel, be sure to mention this in your application. Highlight any technical issues you've diagnosed and resolved in previous roles to illustrate your technical aptitude.
How to prepare for a job interview at Saleslogic
✨Showcase Your Customer-Centric Mindset
During the interview, emphasise your commitment to customer satisfaction. Share specific examples of how you've gone above and beyond to assist customers in previous roles, demonstrating your proactive approach and dedication to resolving issues.
✨Demonstrate Technical Proficiency
Since the role involves diagnosing technical issues, be prepared to discuss your experience with relevant software and tools. Highlight any technical skills you possess, especially in finance software, and be ready to explain how you've used them to solve problems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to describe how you would handle specific customer support situations. This will showcase your critical thinking and adaptability.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company's approach to customer support and opportunities for professional development. This shows your genuine interest in the role and helps you gauge if the company aligns with your career goals.
