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- Tasks: Manage support requests, diagnose issues, and enhance user experiences daily.
- Company: Join a forward-thinking company dedicated to excellence in customer service.
- Benefits: Enjoy a supportive environment with opportunities for skill development and career growth.
- Why this job: Be part of a dynamic team that values innovation and impactful solutions.
- Qualifications: Experience in customer support, strong communication skills, and proficiency in MS Office required.
- Other info: Ideal for self-motivated individuals eager to solve problems and deliver results.
The predicted salary is between 28800 - 43200 £ per year.
Our Client is seeking a dedicated and proactive Customer Support Agent to join their growing team. This role is pivotal in providing exceptional support to users, responding to queries, and delivering solutions within established SLA parameters. If you have a keen eye for detail, a customer-first mindset, and a drive to grow your career in a dynamic environment, this opportunity is for you.
As a Customer Support Agent, you will manage incoming support requests, diagnose technical issues, and collaborate with internal teams to ensure prompt and effective resolution. You’ll play a critical role in enhancing user experiences and identifying opportunities for service improvements, all while embodying professionalism and technical aptitude.
Key Responsibilities- Efficiently manage inbound support tickets via phone and email, ensuring prompt triage and prioritization.
- Document and oversee support requests using ticketing systems, maintaining transparency with clients throughout the process.
- Diagnose and resolve technical issues, escalating when necessary.
- Liaise with internal stakeholders to expedite resolutions and manage application configuration changes.
- Deliver top-tier front-line support, combining technical and non-technical solutions to meet diverse client needs.
- Identify process optimization opportunities and provide feedback for product and service enhancements.
- Assist in creating and maintaining user documentation and knowledge base resources.
- Support clients and colleagues during live software implementations.
- Maintain excellent relationships with clients, team members, and third-party collaborators.
- Proven experience in a customer support environment, ideally within finance software.
- Exceptional verbal and written communication skills.
- Self-motivated with strong organizational and prioritization abilities.
- Confident problem solver with a collaborative approach and a keen focus on delivering results.
- Proficient in MS Office applications, particularly Excel.
- Adaptable, flexible, and dedicated to providing a high standard of service.
Our client offers a professional yet supportive environment where you’ll be empowered to develop your skills, contribute to impactful solutions, and be part of a team that values growth and innovation. Take the next step in your career by applying for this exciting opportunity with a forward-thinking company dedicated to excellence in customer service.
Customer Support Specialist employer: Saleslogic
Contact Detail:
Saleslogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with common customer support tools and ticketing systems. Being well-versed in these platforms will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially related to finance software. Understanding the typical issues users face can give you an edge during interviews and show your proactive approach.
✨Tip Number 3
Network with current or former customer support specialists in the finance sector. They can provide insights into the role and company culture, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved customer experiences in past roles. Highlighting your problem-solving skills and customer-first mindset will resonate well with potential employers.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially within finance software. Use specific examples that demonstrate your problem-solving skills and ability to manage support requests effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first mindset and your passion for providing exceptional support. Mention how your skills align with the key responsibilities of the role and express your enthusiasm for contributing to the team.
Highlight Communication Skills: Since exceptional verbal and written communication skills are crucial for this role, provide examples in your application that illustrate your ability to communicate clearly and effectively with clients and colleagues.
Showcase Technical Aptitude: If you have experience with ticketing systems or MS Office applications, particularly Excel, be sure to mention this in your application. Highlight any technical issues you've diagnosed and resolved in previous roles to demonstrate your capability.
How to prepare for a job interview at Saleslogic
✨Showcase Your Customer-Centric Mindset
During the interview, emphasise your commitment to customer satisfaction. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with the company's focus on exceptional support.
✨Demonstrate Technical Aptitude
Be prepared to discuss your experience with diagnosing technical issues. You might be asked to solve a hypothetical problem during the interview, so brush up on relevant software knowledge and be ready to explain your thought process clearly.
✨Highlight Your Organisational Skills
Since the role involves managing multiple support tickets, illustrate your organisational abilities. Discuss tools or methods you use to prioritise tasks and ensure timely responses, showcasing your ability to handle a busy workload effectively.
✨Prepare Questions About Process Improvements
The company values feedback for service enhancements, so come prepared with thoughtful questions about their current processes. This shows your proactive approach and genuine interest in contributing to their growth and innovation.
