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For Companies At a Glance
- Tasks: Manage support requests, diagnose issues, and enhance user experiences daily.
- Company: Join a forward-thinking company dedicated to excellence in customer service.
- Benefits: Enjoy a supportive environment with opportunities for skill development and career growth.
- Why this job: Be part of a dynamic team that values innovation and impactful solutions.
- Qualifications: Experience in customer support, strong communication skills, and proficiency in MS Office required.
- Other info: Ideal for self-motivated individuals eager to solve problems and deliver results.
The predicted salary is between 28800 - 43200 £ per year.
Our Client is seeking a dedicated and proactive Customer Support Agent to join their growing team. This role is pivotal in providing exceptional support to users, responding to queries, and delivering solutions within established SLA parameters. If you have a keen eye for detail, a customer-first mindset, and a drive to grow your career in a dynamic environment, this opportunity is for you.
Role Overview
As a Customer Support Agent, you will manage incoming support requests, diagnose technical issues, and collaborate with internal teams to ensure prompt and effective resolution. You’ll play a critical role in enhancing user experiences and identifying opportunities for service improvements, all while embodying professionalism and technical aptitude.
Key Responsibilities
- Efficiently manage inbound support tickets via phone and email, ensuring prompt triage and prioritization.
- Document and oversee support requests using ticketing systems, maintaining transparency with clients throughout the process.
- Diagnose and resolve technical issues, escalating when necessary.
- Liaise with internal stakeholders to expedite resolutions and manage application configuration changes.
- Deliver top-tier front-line support, combining technical and non-technical solutions to meet diverse client needs.
- Identify process optimization opportunities and provide feedback for product and service enhancements.
- Assist in creating and maintaining user documentation and knowledge base resources.
- Support clients and colleagues during live software implementations.
- Maintain excellent relationships with clients, team members, and third-party collaborators.
Skills & Qualifications
- Proven experience in a customer support environment, ideally within finance software.
- Exceptional verbal and written communication skills.
- Self-motivated with strong organizational and prioritization abilities.
- Confident problem solver with a collaborative approach and a keen focus on delivering results.
- Proficient in MS Office applications, particularly Excel.
- Adaptable, flexible, and dedicated to providing a high standard of service.
Why Join?
Our client offers a professional yet supportive environment where you’ll be empowered to develop your skills, contribute to impactful solutions, and be part of a team that values growth and innovation. Take the next step in your career by applying for this exciting opportunity with a forward-thinking company dedicated to excellence in customer service.
Locations
Customer Support Specialist employer: Saleslogic
Contact Detail:
Saleslogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with common customer support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your problem-solving skills, especially in a technical context. Prepare examples of how you've successfully resolved customer issues in the past, as this will showcase your ability to handle the role's challenges.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding their offerings will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role requires exceptional communication, being able to articulate your thoughts clearly and confidently will be crucial during the interview process.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially within finance software. Use specific examples that demonstrate your problem-solving skills and ability to manage support requests effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first mindset and attention to detail. Mention how your skills align with the key responsibilities of the role, such as diagnosing technical issues and collaborating with teams.
Showcase Communication Skills: Since exceptional verbal and written communication skills are crucial for this role, ensure your application is free from errors and clearly conveys your thoughts. Consider including examples of how you've successfully communicated with clients in the past.
Highlight Adaptability: In your application, emphasise your adaptability and flexibility. Provide examples of how you've thrived in dynamic environments and contributed to process optimisations or service improvements in previous roles.
How to prepare for a job interview at Saleslogic
✨Showcase Your Customer-Centric Mindset
During the interview, emphasise your commitment to customer satisfaction. Share specific examples of how you've gone above and beyond to assist customers in previous roles, demonstrating your proactive approach.
✨Demonstrate Technical Aptitude
Be prepared to discuss your experience with diagnosing technical issues. You might be asked to solve a hypothetical problem during the interview, so brush up on relevant software and troubleshooting techniques.
✨Highlight Your Communication Skills
Since exceptional verbal and written communication is key for this role, practice articulating your thoughts clearly. Consider preparing a few scenarios where you effectively communicated complex information to clients or team members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and prioritisation skills. Think of past experiences where you had to manage multiple support requests and how you ensured timely resolutions while maintaining quality service.
