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- Tasks: Help customers solve problems via phone and email while guiding them on best practices.
- Company: Join a leading software solutions provider known for exceptional service.
- Benefits: Enjoy flexible shifts, potential remote work, and opportunities for growth.
- Why this job: Be part of a dynamic team where your skills make a real difference in customer satisfaction.
- Qualifications: Previous customer support experience and proficiency in MS Office, especially Excel, are essential.
- Other info: Occasional shifts or public holiday work may be required.
The predicted salary is between 28800 - 48000 £ per year.
Are you a natural problem-solver with a passion for helping others? Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real impact?
We’re partnering with a leading software solutions provider to find a Customer Support Agent who is driven, curious, and passionate about delivering exceptional service.
As a key member of the support team, you will:
- Respond to inbound support tickets via phone and email
- Support system configuration changes and guide clients on best practices
- Contribute to user documentation, knowledge sharing, and service improvements
Previous experience in a customer support environment (ideally within finance software)
Technical proficiency, especially in MS Office (Excel in particular)
Bonus Points If You:
- Are comfortable working occasional shifts or public holidays
Apply now or reach out to us directly for a confidential chat.
Customer Service Advisor and Chat Support employer: Saleslogic
Contact Detail:
Saleslogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor and Chat Support
✨Tip Number 1
Familiarise yourself with common customer support tools and software, especially those related to finance. This will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills by practising how to explain complex concepts in simple terms. This is crucial for a Customer Service Advisor role, as you'll need to guide clients effectively.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. We love seeing candidates who can think on their feet!
✨Tip Number 4
Show your enthusiasm for the role by researching our company and the software solutions we provide. Being knowledgeable about our services will help you stand out during any discussions with us.
We think you need these skills to ace Customer Service Advisor and Chat Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially if you have worked with finance software. Emphasise your problem-solving skills and any technical proficiency, particularly with MS Office.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your ability to thrive in fast-paced environments. Mention specific examples of how you've made an impact in previous roles.
Showcase Communication Skills: Since the role involves responding to support tickets via phone and email, demonstrate your strong communication skills in your application. Use clear and concise language, and consider including examples of effective communication from past experiences.
Highlight Flexibility: If you're comfortable working occasional shifts or public holidays, make sure to mention this in your application. It shows your willingness to go the extra mile and adapt to the needs of the team.
How to prepare for a job interview at Saleslogic
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to think on your feet and provide solutions quickly, as this role requires a natural problem-solver.
✨Demonstrate Your Communication Skills
Practice clear and concise communication. Since you'll be responding to support tickets via phone and email, it's essential to convey information effectively. Consider role-playing common scenarios with a friend to refine your approach.
✨Familiarise Yourself with the Software
If possible, get to know the software solutions the company provides. Understanding their products will not only help you answer questions but also show your genuine interest in the role and the company.
✨Be Ready for Technical Questions
Brush up on your technical skills, especially in MS Office and Excel. Be prepared to discuss how you've used these tools in previous roles, as technical proficiency is a key requirement for this position.
