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- Tasks: Help clients solve problems and improve their software experience daily.
- Company: Join a leading software solutions provider known for exceptional service.
- Benefits: Enjoy flexible shifts, remote work options, and opportunities for growth.
- Why this job: Be part of a dynamic team where your skills make a real difference.
- Qualifications: Previous customer support experience and proficiency in MS Office required.
- Other info: Ideal for those who thrive in fast-paced environments and love helping others.
The predicted salary is between 30000 - 42000 £ per year.
Are you a natural problem-solver with a passion for helping others? Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real impact?
We’re partnering with a leading software solutions provider to find a Customer Support Agent who is driven, curious, and passionate about delivering exceptional service.
As a key member of the support team, you will:
- Respond to inbound support tickets via phone and email
- Support system configuration changes and guide clients on best practices
- Contribute to user documentation, knowledge sharing, and service improvements
Previous experience in a customer support environment (ideally within finance software)
Technical proficiency, especially in MS Office (Excel in particular)
Bonus Points If You:
- Are comfortable working occasional shifts or public holidays
Apply now or reach out to us directly for a confidential chat.
Client Services / Software Support Agent employer: Saleslogic
Contact Detail:
Saleslogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services / Software Support Agent
✨Tip Number 1
Familiarise yourself with common customer support tools and software, especially those related to finance. This will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills by practising how to explain technical concepts in simple terms. This is crucial for a role where you'll be guiding clients through system configurations and best practices.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. We love seeing candidates who can think on their feet and provide excellent service.
✨Tip Number 4
Show your enthusiasm for the role by researching our company and the software solutions we provide. Being knowledgeable about our services will help you stand out and demonstrate your genuine interest in joining our team.
We think you need these skills to ace Client Services / Software Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially if you have worked with finance software. Emphasise your problem-solving skills and any technical proficiency, particularly with MS Office.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your ability to thrive in fast-paced environments. Mention specific examples of how you've successfully resolved customer issues in the past.
Showcase Communication Skills: Since the role involves responding to support tickets via phone and email, demonstrate your strong communication skills in your application. Use clear and concise language, and consider including examples of effective communication from previous roles.
Highlight Attention to Detail: Attention to detail is crucial for this position. In your application, provide examples of how your attention to detail has positively impacted your work, such as catching errors or improving processes.
How to prepare for a job interview at Saleslogic
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to think on your feet and provide solutions quickly, as this role requires a natural problem-solver.
✨Demonstrate Technical Proficiency
Familiarise yourself with MS Office, especially Excel, as technical skills are crucial for this position. Be ready to discuss any relevant experience you have with software support or finance-related tools.
✨Emphasise Communication Skills
Since you'll be responding to support tickets via phone and email, practice clear and concise communication. Consider role-playing common customer scenarios to showcase your ability to convey information effectively.
✨Research the Company and Its Products
Understanding the software solutions provided by the company will give you an edge. Familiarise yourself with their services and think about how you can contribute to user documentation and service improvements.
