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For Companies At a Glance
- Tasks: Support the Store Manager in enhancing customer experience and managing the retail team.
- Company: Join a leading retailer specializing in fitness equipment and accessories.
- Benefits: Enjoy a competitive salary, uncapped OTE, and generous staff discounts.
- Why this job: Be part of a dynamic team focused on fitness and customer satisfaction.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Opportunity for personal growth and team training involvement.
The predicted salary is between 15600 - 21600 £ per year.
The Company:
My client are a retailer specialising in fitness equipment and accessories. They offer a wide range of products such as exercise machines, weights, gym accessories, and other fitness-related items.
They cater to individuals and businesses looking to set up home or commercial gyms and are looking for an Assistant Manager to help support the Store Manager in leading and improving the day to day running of the store and management of the retail team.
The Role:
- Enhancing the customer journey and in-store experience by maintaining the store and curating appropriate offerings and ambiance.
- Comprehensive understanding of our products and services to provide exceptional assistance to both the team and customers.
- Oversee the complete customer journey to ensure customer satisfaction, positively impacting our trust pilot score and fostering repeat business.
- Work with the Store Manager to stimulate foot traffic through various in-store activities.
- continuous personal growth and development, facilitating team training and preparing manuals as needed.
- Enforce team processes and procedures regularly to streamline operations and improve efficiency.
- Be part of the onboarding and comprehensive training of new team members.
- Deal with escalated or operational inquiries from the team on a day-to-day basis.
- Work with the Store Manager in scheduling team rotations and assigning daily tasks.
Key Requirements:
- A calm, confident, and enthusiastic demeanour when interacting with the team, internal stakeholders, and customers.
- Problem-solving abilities and resolve complaints with a positive “can do” attitude.
- Strong communication skills, both written and verbal.
- Utilise non MS Office packages, email, online telephone systems, PC-based back-office systems, and handle multitasking effectively.
- Work collaboratively within a broader team setting.
- Confidence in attending retail management meetings when the Store Manager is unavailable.
For the right candidate, the base salary is £26K + £5K OTE uncapped + generous staff discount. If working for a Chessington based retailer specialising in fitness equipment and accessories sounds like you then please click ‘APPLY’, or alternatively email your CV to Kyle Maslen at Saleslogic –
Assistant Retail Manager employer: Saleslogic
Contact Detail:
Saleslogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Retail Manager
✨Tip Number 1
Familiarize yourself with the latest trends in fitness equipment and accessories. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Prepare to discuss your previous experience in retail management or customer service. Highlight specific examples where you've enhanced customer experiences or improved team performance.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you've successfully resolved complaints or challenges in a retail environment. Be ready to share these stories.
✨Tip Number 4
Demonstrate your ability to work collaboratively by preparing examples of how you've contributed to team success in past roles. This will align well with the company's emphasis on teamwork.
We think you need these skills to ace Assistant Retail Manager
Some tips for your application 🫡
Understand the Company: Research the retailer specializing in fitness equipment and accessories. Familiarize yourself with their product range and customer service approach to tailor your application accordingly.
Highlight Relevant Experience: Emphasize any previous retail management or customer service experience in your CV and cover letter. Showcase your ability to enhance customer journeys and manage teams effectively.
Showcase Communication Skills: Demonstrate your strong communication skills in your application. Provide examples of how you've successfully resolved complaints or worked collaboratively within a team.
Tailor Your Application: Customize your CV and cover letter to reflect the key requirements mentioned in the job description. Use specific language that aligns with the role, such as 'problem-solving abilities' and 'team training facilitation.'
How to prepare for a job interview at Saleslogic
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and the products offered by the retailer. Share any personal experiences or knowledge about fitness equipment that can demonstrate your genuine interest in the industry.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you've enhanced customer experiences in previous roles. Discuss specific strategies you would implement to improve the customer journey and ensure satisfaction, as this is a key aspect of the role.
✨Highlight Team Leadership Skills
Be ready to discuss your experience in leading teams and facilitating training. Share how you have successfully onboarded new team members and improved team processes in past positions.
✨Prepare for Problem-Solving Scenarios
Anticipate questions related to handling complaints or operational inquiries. Think of examples where you resolved issues with a positive attitude and how you would apply those skills in this role.
