Role: Customer Success Manager Location: London, England - Hybrid Salesloft is building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we're building the industry's first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.THE OPPORTUNITYAt Salesloft, our Customer Success Managers own the relationship that determines whether a customer renews, expands, and becomes an advocate — or quietly churns. You are the person accountable for making sure customers realize measurable value from our Predictive Revenue System, translating platform capability into revenue outcomes their leadership can see.This is not a reactive support role. You will manage a book of business proactively — using product usage data, AI-surfaced health signals, and your own commercial judgment to intervene before problems become risks and to spot expansion opportunities before the customer asks. You will be the voice of the customer inside Salesloft and the trusted advisor the customer relies on outside it.On a day-to-day basis, you will:Own retention, adoption, and net revenue expansion across a defined book of business, translating each customer's goals into a clear plan for realizing value from the platform.Use AI-surfaced customer health signals, product usage data, and engagement scoring to prioritize proactively — acting first on the accounts and moments that matter most.Lead strategic business reviews with customer stakeholders and executives, connecting platform usage to measurable revenue outcomes and ROI.Partner with
Customer Success Manager in Kennington employer: SalesLoft
At Salesloft, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. Our employees enjoy numerous growth opportunities within a fast-paced startup environment, where they can develop their skills while working alongside talented colleagues who embody our 'team over self' ethos. Located in a vibrant area, we provide a supportive atmosphere that encourages personal and professional development, making it an ideal place for those passionate about sales technology and customer experience.
