b Overview /b p As a Customer Success Manager at Salesloft, you safeguard customer value and renewals by translating platform capability into measurable revenue outcomes. You’ll manage a defined book of business, using AI-backed health signals and usage data to prioritize actions and drive expansion. You collaborate with executives and cross-functional teams to demonstrate ROI and advocate for customers. This role sits at the heart of a customer-inspired, revenue-focused culture, leveraging AI-enabled insights to scale value across accounts. /p b Responsibilities /b ul li Own retention, adoption, and net revenue expansion for a defined book of business, translating goals into a value realization plan. /li li Prioritize actions using AI-surfaced health signals and product usage data to address critical moments first. /li li Lead strategic business reviews with customer stakeholders and executives, linking usage to revenue outcomes and ROI. /li li Partner with Account Management to identify and drive expansion opportunities grounded in demonstrated value. /li li Advocate for customers cross-functionally, feeding product feedback to Product/Engineering and coordinating internal resources to resolve challenges. /li li Drive adoption via tailored enablement, onboarding support, and ongoing strategic guidance aligned to customer goals. /li /ul b Key requirements /b ul li Proven track record in Customer Success, Account Management, or post-sale at a B2B SaaS company with retention and expansion outcomes /li li Ability to manage a book of business and meet or exceed retention and net revenue expansion targets /li li Comfort with product usage data and customer health signals to guide decisions /li li Strong executive presence to run business reviews and build trust with senior stakeholders /li li Excellent written and verbal communication to translate platform capabilities into business outcomes /li li Experience with a sales engagement, revenue intelligence, or revenue operations platform (e.g., Salesloft, Clari, Gong, Outreach) /li li Familiarity with AI-driven customer health scoring, engagement analytics, or predictive churn signals /li li Experience partnering with Account Management on expansion in a shared-account model /li /ul ul li relationship builder /li li data-driven /li li proactive ownership /li li Salesloft /li li Clari /li li Gong /li /ul
Customer Success Manager employer: SalesLoft
At Salesloft, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. Our employees enjoy numerous growth opportunities within a fast-paced startup environment, where they can develop their skills while working alongside talented colleagues who embody our 'team over self' ethos. Located in a vibrant area, we provide a supportive atmosphere that encourages personal and professional development, making it an ideal place for those passionate about sales technology and customer experience.
