To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Here, ambition meets action.
Tech meets trust.
And innovation isn't a buzzword — it's a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Deployment Strategist is the operational lead of the Remediation POD, responsible for delivery governance, stakeholder alignment, and end-to-end execution oversight across remediation engagements.
Reporting to the Account Activation & Remediation Lead, this role ensures each engagement stays on scope, on schedule, and on track toward a successful go-live, while contributing to playbook development, product accelerators, and portfolio health assessments when not actively staffed on an engagement.
Key Responsibilities:
Scope & PlanningFacilitate scope alignment sessions with the customer, SI partner, and internal stakeholders to establish shared understanding of remediation scopeDrive scope compression to out-of-the-box (OOTB) capabilities where appropriate to reduce delivery risk and accelerate timelinesDelivery Oversight & GovernanceMonitor progress against the account-specific remediation plan and provide regular status updates to the Account Activation & Remediation LeadServe as the primary voice of the POD in the daily Triage Standup and weekly Remediation Sync, reporting on POD health, milestone status, and blockersMake escalation decisions within the engagement; surface risks before they become criticalGo-Live & HandoffCoordinate handoff documentation and structured transition of the stabilized account to BAU delivery teams or Customer SuccessEnsure exit criteria are met before disengaging the PODBench ActivitiesSupport scoping and development of remediation plans for upcoming engagements; contribute to playbooks, scope templates, and POD deployment frameworksDocument lessons learned and case studies from completed engagements for AI-based delivery accelerators and the AFLS resource libraryParticipate in customer/SI partner interviews as part of quarterly health assessments and support account scoring against the assessment rubricQualifications: Required8+ years in delivery/program management or consulting, with direct experience running at-risk or remediation engagementsStrong stakeholder and escalation management skills; comfort working directly with SI partners and customer executivesPreferredPM/Agile certification (PMP, CSM, SAFe)Prior Salesforce or Life Sciences delivery experienceUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life.
Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process.
Humans will always make any candidate selection and hiring decisions.
Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme.
We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Applicants are welcome to opt-in to the interview scheme as part of the application process.
If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
What does that mean exactly? It means that at Salesforce, we believe in equality for all.
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The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. SummaryLocation: United Kingdom
- LondonType: Full time
Remediation POD - Project Manager in Vauxhall employer: Salesforce
Salesforce is an exceptional employer that champions innovation and inclusivity, making it a prime choice for those looking to thrive in the fast-paced tech landscape of the UK. With a strong focus on employee growth, comprehensive benefits, and a collaborative work culture, Salesforce empowers its team members to unleash their potential while driving meaningful change in the world through AI. Join us to not only advance your career but also to be part of a company that values trust, ambition, and customer success.
