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- Tasks: Enhance customer relationships and deliver optimal Salesforce solutions.
- Company: Leading cloud solutions company in London with a focus on innovation.
- Benefits: Office-flexible work, competitive salary, and opportunities for professional growth.
- Why this job: Join a pioneering team and make a real impact on customer success.
- Qualifications: Over 7 years of experience and exceptional communication skills required.
- Other info: Manage stakeholder expectations and optimise platform usage.
The predicted salary is between 43200 - 72000 £ per year.
A leading cloud solutions company in London is seeking a Customer Success Manager to enhance customer relationships through technical support and deliver optimal Salesforce solutions. You must have over 7 years of relevant experience and exceptional communication skills to help customers leverage their Salesforce investment. This role is office-flexible, requiring presence 3 days a week, and involves managing stakeholder expectations and optimizing platform usage. Join a pioneering team focused on driving innovation and customer success.
Strategic CSM, Commerce Cloud & E‑Commerce employer: Salesforce
Contact Detail:
Salesforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CSM, Commerce Cloud & E‑Commerce
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Strategic CSM role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer success and Salesforce solutions. We want you to shine when discussing how you can enhance customer relationships and drive innovation.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise about your experience and how it aligns with the role. Remember, they’re looking for someone who can manage stakeholder expectations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Strategic CSM, Commerce Cloud & E‑Commerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer success and Salesforce solutions. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer relationships and how your background makes you the perfect fit for our team. Keep it engaging and personal.
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Salesforce
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand the latest features and how they can benefit customers. Being able to discuss specific use cases will show that you’re not just familiar with the platform, but that you can also help clients maximise their investment.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively communicated with stakeholders in the past. Think about times when you’ve had to manage expectations or resolve conflicts, and be ready to share those stories.
✨Research the Company Culture
Get to know the company’s values and culture. This will help you tailor your responses to align with what they’re looking for. If they’re focused on innovation, think of examples from your experience where you’ve driven change or introduced new ideas.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the role, team dynamics, and how success is measured. This shows that you’re genuinely interested in the position and helps you assess if it’s the right fit for you.
